• Debian 11 is approaching its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.80 will be the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Forwarded to devs 500 Internal Server Error

Hex

Regular Pleskian
Plesk Certified Professional
TITLE:

500 Internal Server Error
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk Obsidian 18.0.21
CL7.7
WP-TK : 4.4.1-2793
PROBLEM DESCRIPTION:
When you switch between multiple subscriptions for 1 customer in WPTK page
a 500 error message with permission denied appears.
STEPS TO REPRODUCE:

1- Create 2 service plan:
1 service plan with access to WPTK
1 service plan without access to WPTK

2- Create 1 customer account with 4 subscriptions
example.com
example1.com
example2.com
example3.com

3- Assign the first 2 subscriptions to service plan with WPTK
4- Assign the other 2 subscriptions to service plan without WPTK

5- Log in as a customer.
6- Navigate to WPTK page.
7- Switch between domains subscriptions on the top right.
ACTUAL RESULT:

tDlapUP2Pi.png
EXPECTED RESULT:

Your subscription does not have permissions to use Wordpress toolkit.
or
Your subscription plan does not support Wordpress toolkit.
ANY ADDITIONAL INFORMATION:

The last behavior before this was : "Permission Denied" small error message on top of the subscription main page.
Now it's 500 ISE PD
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Confirm bug
 
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