Issue 500 Plesk\Exception\Database

[barisurun]

Server operating system version

Windows Server 2016

Plesk version and microupdate number

18.0.61

Hello,My Plesk server is working fine. MariaDB is working fine, sites are working fine. There is no problem with sites using MYSQL.But my Plesk panel is not working. When I want to start the PleskSQL service, I get a failed to start error.



ERROR

2025-05-21 20:45:18 0 [Note] Starting MariaDB 10.11.7-MariaDB source revision 87e13722a95af5d9378d990caf48cb6874439347 as process 40388
2025-05-21 20:45:18 0 [Note] InnoDB: Compressed tables use zlib 1.3
2025-05-21 20:45:18 0 [Note] InnoDB: Number of transaction pools: 1
2025-05-21 20:45:18 0 [Note] InnoDB: Using crc32 + pclmulqdq instructions
2025-05-21 20:45:18 0 [Note] InnoDB: Initializing buffer pool, total size = 16.000MiB, chunk size = 1.000MiB
2025-05-21 20:45:18 0 [Note] InnoDB: Completed initialization of buffer pool
2025-05-21 20:45:18 0 [Note] InnoDB: File system buffers for log disabled (block size=512 bytes)
2025-05-21 20:45:18 0 [Note] InnoDB: Starting crash recovery from checkpoint LSN=20464918921
2025-05-21 20:45:18 0 [Note] InnoDB: End of log at LSN=20465163917
2025-05-21 20:45:18 0 [ERROR] InnoDB: Trying to read 16384 bytes at 70368744161280 outside the bounds of the file: ./ibdata1
2025-05-21 20:45:18 0 [ERROR] InnoDB: File './ibdata1' is corrupted
2025-05-21 20:45:18 0 [Note] InnoDB: Retry with innodb_force_recovery=5
2025-05-21 20:45:18 0 [ERROR] InnoDB: Plugin initialization aborted with error Data structure corruption
2025-05-21 20:45:18 0 [Note] InnoDB: Starting shutdown...
2025-05-21 20:45:18 0 [ERROR] Plugin 'InnoDB' registration as a STORAGE ENGINE failed.
2025-05-21 20:45:18 0 [Note] Plugin 'FEEDBACK' is disabled.
2025-05-21 20:45:18 0 [Note] mysqld.exe: SSPI: using principal name 'localhost', mech 'Negotiate'
2025-05-21 20:45:18 0 [ERROR] Unknown/unsupported storage engine: INNODB
2025-05-21 20:45:18 0 [ERROR] Aborting
2025-05-21 20:45:19 0 [Note] Starting MariaDB 10.11.7-MariaDB source revision 87e13722a95af5d9378d990caf48cb6874439347 as process 32288
2025-05-21 20:45:19 0 [Note] InnoDB: Compressed tables use zlib 1.3
2025-05-21 20:45:19 0 [Note] InnoDB: Number of transaction pools: 1
2025-05-21 20:45:19 0 [Note] InnoDB: Using crc32 + pclmulqdq instructions
2025-05-21 20:45:19 0 [Note] InnoDB: Initializing buffer pool, total size = 16.000MiB, chunk size = 1.000MiB
2025-05-21 20:45:19 0 [Note] InnoDB: Completed initialization of buffer pool
2025-05-21 20:45:19 0 [Note] InnoDB: File system buffers for log disabled (block size=512 bytes)
2025-05-21 20:45:19 0 [Note] InnoDB: Starting crash recovery from checkpoint LSN=20464918921
2025-05-21 20:45:19 0 [Note] InnoDB: End of log at LSN=20465163917
2025-05-21 20:45:19 0 [ERROR] InnoDB: Trying to read 16384 bytes at 70368744161280 outside the bounds of the file: ./ibdata1
2025-05-21 20:45:19 0 [ERROR] InnoDB: File './ibdata1' is corrupted
2025-05-21 20:45:19 0 [Note] InnoDB: Retry with innodb_force_recovery=5
2025-05-21 20:45:19 0 [ERROR] InnoDB: Plugin initialization aborted with error Data structure corruption
2025-05-21 20:45:19 0 [Note] InnoDB: Starting shutdown...
2025-05-21 20:45:19 0 [ERROR] Plugin 'InnoDB' registration as a STORAGE ENGINE failed.
2025-05-21 20:45:19 0 [Note] Plugin 'FEEDBACK' is disabled.
2025-05-21 20:45:19 0 [Note] mysqld.exe: SSPI: using principal name 'localhost', mech 'Negotiate'
2025-05-21 20:45:19 0 [ERROR] Unknown/unsupported storage engine: INNODB
2025-05-21 20:45:19 0 [ERROR] Aborting

 

[Sebahat.hadzhi]

Hello, @barisurun . Looks like InnoDB corruption to me. Please try applying the steps from the following article:

• https://support.plesk.com/hc/en-us/...-MySQL-MariaDB-databases-on-Plesk-for-Windows