A customer's account can not connect to the panel

[Avi E.]

Hello, creative for the first time a customer account (under Account Reseller) and the user is not able to connect to the panel plesk
How to add the option to connect to the panel? Have had access to the management of its hosting?

 

[UFHH01]

Hi Avi E.,

please clarify, what you mean, when you write:

the user is not able to connect to the panel plesk

Is the reseller able to login to the Plesk Control Panel at http://yourdomain.com:8443 ? If not, please check again username and password and make sure, that upper-case and lower-case letters differ. You could as well change the username and/or password again, just to be sure, that there is no typing error. If you still experience issues, even that you are sure that username and password match, please investigate your log - files for issues/failures and consider as well to use a "debug-log-level mode" for a better output at the panel.log .

Odin / Parallels Plesk Panel for Linux services logs and configuration files ( KB - article: 111 283 )​

How to enable/disable debug logging in Plesk 11.5 and up? ( KB - article 120 101 )​

If the reseller should be able to have the "Ability to use remote API" with his login credentials, then this option has to be enabled in the settings over the depending reseller-plan. This option and other options for a reseller subscriptions is for example available at:

Home > Service Plans > ... tab: > Reseller Plans > Reseller subscription plane name
​

Again, a look at the log - files will point to possible issues and a "debug-log-level mode" is usefull for investigations.