Resolved Adding/editing/deleting DNS-records gives a 500 PleskFatalException

[geerthoeks]

Hi,

One of my servers does have an issue with updating/adding or deleting a DNS-record. I can click on 'DNS Settings' and view the DNS of a domain but i'm not able to edit/add or remove a DNS-record. Once I click on something then I get the following error:

500 PleskFatalException
Unable to get dnsmng features: dnsmng failed: Fatal error: std::logic_error(basic_string::_M_construct null not valid)

See screenshot in attachment for the complete error.

I've tried to run a plesk repair through Plesk itself and through SSH but both of them didn't fix the issue. So my question is: Does anyone has an idea how to fix this issue? Or can help me with it? I need to update some DNS-records for a domain but its simply impossible for me to do it.

Thanks!

 

[IgorG]

What is the output of command

# plesk repair dns -v -y

?

 

[geerthoeks]

@IgorG see the output below:

Checking the DNS configuration file ................................. [OK]

Restoring DNS server configuration
    Synchronizing DNS zones with the DNS server ..................... [OK]


Error messages: 0; Warnings: 0; Errors resolved: 0

PHP Fatal error:  Uncaught PleskMultipleException: Error during <domain-a.xx> updateZone: dnsmng failed: Empty error message from utility.
Error during <alias-a.xx> updateZone: dnsmng failed: Empty error message from utility.
Error during <alias-b.xx> updateZone: dnsmng failed: Empty error message from utility.
Error during <alias-c.xx> updateZone: dnsmng failed: Empty error message from utility.
Error during <alias-d.xx> updateZone: dnsmng failed: Empty error message from utility.
Error during <alias-e.xx> updateZone: dnsmng failed: Empty error message from utility.
Error during <alias-f.xx> updateZone: dnsmng failed: Empty error message from utility.
Error during <alias-g.xx> updateZone: dnsmng failed: Empty error message from utility.
Error during <alias-h.xx> updateZone: dnsmng failed: Empty error message from utility.
Error during <alias-i.xx> updateZone: dnsmng failed: Empty error message from utility.
Error during <alias-j.xx> updateZone: dnsmng failed: Empty error message from utility.
Error during <alias-k.xx> updateZone: dnsmng failed: Empty erro in /usr/local/psa/admin/plib/Service/Dns/Connector/Plesk.php on line 14
exit status 255

 

[IgorG]

I would suggest you contact Plesk Support Team. Investigation directly on your server is required. Experienced supporters will check and fix the issue directly on your server.

 

[geerthoeks]

Thanks @IgorG

I've had contact with Plesk support and the problem was caused by duplicate packages. I've just solved the issue by following the following instructions:

Yum fails to resolve dependencies in Plesk for CentOS/RHEL: package is a duplicate with

Applicable to: Plesk for Linux Symptoms When updating Plesk or system packages via Plesk, the process fails with the error message: PLESK_ERROR: Update failed.2017-01-01 00:00:00 INFO: pum is ...

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