Issue After migration AWstats and Webalizer not working

[Comando]

Hi Plesk users...

In April of this year, I successfully migrated the plesk with my three sites to the new server, since then the statistics for all three sites are not working at all, it stands only in April 2017 as the last report.

For the AWstats stands a know notice for months:

This is the placeholder for Web statistics. If you see this page, that means that statistics for your server was not gathered yet, or bandwidth was not used. Statistics is typically set to run once every 24 hours. If you do not see a change to this page in the next 24 hours contact your server administrator for assistance.

This page has been automatically generated by Plesk.

While the last report for April 2017 is for the Webalizer.

I tried to refresh the database manually, but nothing happened, although it was said that the refreshment was successful i try this method: How to recalculate AWStats statistics from logs for previous months

Any vaild help ?

 

[Sabine]

If you are using https you need just add the s to the http in the url, because Awstats and webalizer with Plesk are working only with http at the moment.
For further easier handling you could add the links with custom buttons to your dashboard, if you would like to do so.
Hope that solves your problem.
Sabine

 

[m3lezZ]

Try this:

/usr/local/psa/admin/sbin/statistics --calculate-one --domain-name=yourdomain.com

calculate statistics for all domains:

--calculate-all

For more information about this tool:

/usr/local/psa/admin/sbin/statistics --help


If yopu have any further questions, let me know.

 

[Comando]

If you are using https you need just add the s to the http in the url, because Awstats and webalizer with Plesk are working only with http at the moment.

I already have a pre-configured https link and is not in that problem.

Try this:

/usr/local/psa/admin/sbin/statistics --calculate-one --domain-name=yourdomain.com

Nope... same situation, nothing happen or changed.

 

[m3lezZ]

Could you please try it with webalizer? If it works, switch back to AWstats

Have installed all updates for your plesk?

If that does not work, try this: How to recalculate AWStats statistics from logs for previous months



If yopu have any further questions, let me know.

 

[Comando]

Did you even read my first post ... in detail?

 

[m3lezZ]

Oh sorry, when I think over the situation I have forgot that

Have installed all updates for your plesk? Using Plesk 17.0 or Plesk 17.5 ?


Best regards.

 

[Comando]

Plesk Onyx 17.5.3 Update #27 , last updated at Oct 31, 2017 03:26 AM

 

[m3lezZ]

Mhhh, i found something about this issure in connection with an older plesk version:

This was the answer from the plesk support at this time:
(Make sure that you have an backup of the crontab file)

To correct this issure, correct in Crontab (root (Server > Crontab > root) the following entries:

18 2 1 * * /usr/local/psa/psa/run-parts.sh /etc/psa/plesk-cron.monthly
34 1 * * 7 /usr/local/psa/psa/run-parts.sh /etc/psa/plesk-cron.weekly
39 1 * * * /usr/local/psa/psa/run-parts.sh /etc/psa/plesk-cron.daily

must be replaced by this:

18 2 1 * * /usr/local/psa/bin/run-parts.sh /etc/psa/plesk-cron.monthly
34 1 * * 7 /usr/local/psa/bin/run-parts.sh /etc/psa/plesk-cron.weekly
39 1 * * * /usr/local/psa/bin/run-parts.sh /etc/psa/plesk-cron.daily

Then run the command to update statistics:

# /usr/local/psa/admin/sbin/statistics

If hope this solution will work for you.

Best regards.