Issue "After Plesk retrieves data from log files of web and FTP servers, email the log files to this address" is not e-mailing

[Genisys-Matt]

Server operating system version

Debian 12.10

Plesk version and microupdate number

Plesk Obsidian Web Host Edition Version 18.0.69 Update #3

We've turned the option on, but no e-mails were being sent.

We investigated and found this in the logs:

May 8 06:45:15 statistics_collector[681252]: Log rotation `/opt/psa/logrotate/sbin/logrotate /opt/psa/etc/logrotate.conf -s /opt/psa/var/logrotate.status' failed with code 1.
Stdout:
Stderr:error: cannot execute mail command: No such file or directory
error: mail command failed for /var/www/vhosts/system/api.genisys-systems.co.uk/logs/access_log.processed.1.gz
error: cannot execute mail command: No such file or directory
error: mail command failed for /var/www/vhosts/system/api.genisys-systems.co.uk/logs/access_ssl_log.processed.1.gz
error: cannot execute mail command: No such file or directory
error: mail command failed for /var/www/vhosts/system/api.genisys-systems.co.uk/logs/xferlog_regular.processed.1.gz
error: cannot execute mail command: No such file or directory
error: mail command failed for /var/www/vhosts/system/api.genisys-systems.co.uk/logs/error_log.1.gz
error: cannot execute mail command: No such file or directory
error: mail command failed for /var/www/vhosts/system/api.genisys-systems.co.uk/logs/proxy_error_log.1.gz
error: cannot execute mail command: No such file or directory
error: mail command failed for /var/www/vhosts/system/cartridgehub.co.uk/logs/access_log.processed.1.gz

Does anyone know why is this failing? E-mails are working fine, we have access to them, we can create e-mail accounts for customers, etc.

Cheers.

 

[Sebahat.hadzhi]

Hello, @Genisys-Matt . Are you experiencing any issue with log rotation in general? If yes, it could be corruption of the /usr/local/psa/var/logrotate.status, this might be sorted following the instructions here. If not, maybe a stuck daily maintenance task:

ps -aux | grep period=daily

 

[Genisys-Matt]

Hello @Sebahat.hadzhi, log rotation itself appears to be fine, /usr/local/psa/var/logrotate.status contains:

logrotate state -- version 2
"/var/log/plesk-roundcube/session" 2025-4-12-13:0:0
"/opt/psa/var/webalizer.cache" 2025-4-12-13:0:0
"/var/log/plesk-roundcube/sendmail" 2025-5-7-6:32:42
"/var/log/plesk/xferlog.processed" 2025-4-12-13:0:0
"/var/log/plesk-roundcube/imap" 2025-4-12-13:0:0
"/var/lib/plesk/mail/dmarc/*.processed" 2025-4-12-13:0:0
"/var/log/plesk-roundcube/errors" 2025-4-12-13:0:0
"/var/log/plesk-roundcube/userlogins" 2025-4-12-13:0:0
"/var/log/plesk-roundcube/smtp" 2025-4-12-13:0:0
"/var/log/maillog.processed" 2025-5-9-6:39:14
"/var/log/plesk-roundcube/sql" 2025-4-12-13:0:0
"/var/log/plesk-roundcube/ldap" 2025-4-12-13:0:0

As well as many of these:
"/var/www/vhosts/system/[domain.com]/logs/php-fpm_error.log" 2025-4-16-13:0:0
"/var/www/vhosts/system/[domain.com]/logs/access_log.processed" 2025-4-16-13:0:0
"/var/www/vhosts/system/[domain.com]/logs/proxy_error_log" 2025-5-4-6:49:46
"/var/www/vhosts/system/[domain.com]/logs/*.processed" 2025-4-12-23:0:0
etc

The issue is as per my original post - the error is claiming that it cannot e-mail the logs, as mail doesn't exist from where it is trying to call it from.

 

[Sebahat.hadzhi]

Thank you for the update. If you can also check for the stuck process as well, please. Also could you please confirm:

• Judging by the logs it looks like the issue persists for two domain names. Are they both under the same subscription? If yes, for the sake of testing, could you please configure the notification for another subscription?
• Are you using Postfix or Qmail?

 

[Genisys-Matt]

Hello @Sebahat.hadzhi

If you can also check for the stuck process as well

~# ps -aux | grep period=daily

root 2713856 0.0 0.0 3880 1844 pts/0 S+ 09:38 0:00 grep period=daily

• Judging by the logs it looks like the issue persists for two domain names. Are they both under the same subscription? If yes, for the sake of testing, could you please configure the notification for another subscription?

This is for a number of Subdomains of a Domain under a Subscription. I will however try another subscription.

• Are you using Postfix or Qmail?

Postfix.

 

[Sebahat.hadzhi]

Thank you for the update. I still have no precise suggestion on what might be causing the reported issue. Please give it a try with another subscription and let us know if the issue occurs. Additionally, could you please confirm what's the status of "Mail service on this domain" related to the log-rotate function and if the destination email defined under "After Plesk retrieves data from log files of web and FTP servers, email the log files to this address" is associated with a local domain, or a third-party mail service provider (e.g. Gmail, Yahoo, externally hosted domain)?