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Issue After restarting the sever in plesk, plesk stopped working

K

kevin722

New Pleskian
Hello there,

My website stopped working for some reason so I rebooted the server. The website didn't work and plesk worked fine. I went and restarted the server from plesk, then plesk stopped working too. I rebooted the server from my hosting provider panel and nothing.

I tried to use putty and nothing. It's like the server IP is not working anymore.

Any help please?
 
Do you have access to Linux via SSH? Can you open the Linux server console? If you can't, you should open a ticket to hosting provider because we can't help here.

If you can ssh to the server, check `dmesg`, log-files, running services. Need more information for investigating.
 
So, you have access to the server? Which OS do you use?

As an example, CentOS7 with systemd:
- if dmesg command returns nothing, skip this step.

- check enabled services (from test server):
# systemctl list-unit-files | grep ^sw-
sw-collectd.service enabled
sw-cp-server.service enabled
sw-engine.service enabled

- check running services:
# ps ax | grep sw-
2808 ? Ss 0:00 sw-cp-server: master process /usr/sbin/sw-cp-serverd -c /etc/sw-cp-server/config
4648 ? S 0:00 sw-engine-kv
11309 ? Ssl 0:11 /usr/sbin/sw-collectd -f
23353 ? S 0:01 sw-cp-server: worker process
23382 ? Ss 0:00 sw-engine-fpm: master process (/etc/sw-engine/sw-engine-fpm.conf)
26538 pts/0 S+ 0:00 grep --color=auto sw-

- check opened ports:
# netstat -anpo4 | grep sw-
tcp 0 0 0.0.0.0:8880 0.0.0.0:* LISTEN 2808/sw-cp-server: off (0.00/0/0)
tcp 0 0 0.0.0.0:8443 0.0.0.0:* LISTEN 2808/sw-cp-server: off (0.00/0/0)

- check connecting from localhost:
# telnet localhost 8880
Trying ::1...
Connected to localhost.
Escape character is '^]'.
GET /

<html><head>
<meta charset="utf-8">
[...]

- check log files in /var/log/plesk:
/var/log/plesk/httpsd_access_log
/var/log/plesk/panel.log

- check log files in /var/log/plesk/sw-cp-server

- check logs: more /var/log/messages
 
Please check first: Is nginx, apache, mysql and php-fpm services are running?

What says system log file?

You are startet plesk repair all?


Gesendet von iPhone mit Tapatalk
 
So plesk is now working; however, the only website I am running on it is NOT working.
GzExperts.com

Any ideas?
 
Tools & Setting > Server Management > Service Management,

Is there any service stopped? (no green light leading)
 
It looks like you have configured cloudflare service:
upload_2017-7-19_2-32-24.png

Does your DNS working and translated correct IP?

What kind of CF service do you configured? CNAME based DNS? or cloudflare managed DNS?
Do you have try to turn off CF to troubleshoot the website directly?
 

Attachments

  • upload_2017-7-19_2-32-3.png
    upload_2017-7-19_2-32-3.png
    25.1 KB · Views: 5
raytracy said:
It looks like you have configured cloudflare service:
View attachment 13139

Does your DNS working and translated correct IP?

What kind of CF service do you configured? CNAME based DNS? or cloudflare managed DNS?
Do you have try to turn off CF to troubleshoot the website directly?
Click to expand...

upload_2017-7-19_0-55-17.png

The error message say, invalid SSL certificate :p Please deaktivate SSL or generate a letsencrypt cert.
 
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