Issue After update to 18.0.36 can't install extensions

[rasil]

Hello Plesk team,

After update to 18.0.36 can't install extensions

Here is an example. I could not install the Git extension

• Communication with task manager has failed: Unprocessable Entity: '{"code":602,"message":"requestId in body is required"}

Thanks

 

[EugeneKazakov]

Please check the version of the following package:

# rpm -qa | grep plesk-task-manager
plesk-task-manager-18.0-2.centos.7+p18.0.36.0+t210604.1022.x86_64

In case the version is different (e.g. p18.0.35), you need to install missing updates, i.e. run `plesk installer update`
In case the version is actual, you need to restart the service, i.e. run `systemctl restart plesk-task-manager`

Also please check the log file /var/log/plesk/install/autoinstaller3.log and look for any error related to the installation of this package, let me know if there is something there.

UPD: changed `plesk repair installation` to `plesk installer update`

 

[rasil]

i can confirm i have plesk-task-manager-18.0-2.centos.7+p18.0.36.0+t210604.1022.x86_64
I tried already commands like
plesk installer update --repatch
plesk repair installation -y -v

shell commands are working fine but show the same error

[root@host ~]# plesk bin extension --uninstall git
[2021-06-11 04:35:53.957] 31501:60c320696dfe7 ERR [panel] Cannot start event handler: Communication with task manager has failed: Unprocessable Entity: '{"code":602,"message":"requestId in body is required"}'
[2021-06-11 04:35:53.957] 31501:60c320696dfe7 ERR [panel] Cannot start event handler: Communication with task manager has failed: Unprocessable Entity: '{"code":602,"message":"requestId in body is required"}'
[2021-06-11 04:35:53.958] 31501:60c320696dfe7 ERR [panel] Cannot start event handler: Communication with task manager has failed: Unprocessable Entity: '{"code":602,"message":"requestId in body is required"}'
The extension was successfully removed.

[root@host ~]# plesk bin extension --install git
[2021-06-11 04:37:04.463] 31844:60c320afedae3 ERR [panel] Cannot start event handler: Communication with task manager has failed: Unprocessable Entity: '{"code":602,"message":"requestId in body is required"}'
[2021-06-11 04:37:04.464] 31844:60c320afedae3 ERR [panel] Cannot start event handler: Communication with task manager has failed: Unprocessable Entity: '{"code":602,"message":"requestId in body is required"}'
[2021-06-11 04:37:04.464] 31844:60c320afedae3 ERR [panel] Cannot start event handler: Communication with task manager has failed: Unprocessable Entity: '{"code":602,"message":"requestId in body is required"}'
The extension was successfully installed.

 

[EugeneKazakov]

Have you tried `systemctl restart plesk-task-manager`?

Could you please send the output of the command:

sed -ne '/START plesk-task-manager/,/STOP plesk-task-manager/ p' /var/log/plesk/install/plesk_18.0.*_installation*.log

 

[rasil]

Thanks

systemctl restart plesk-task-manager

fixed the issue.

 

[EugeneKazakov]

I'm happy to hear it. I would appreciate it if you post the fragment from the log file. It could help us to find the root cause of the issue.