Issue After update to 18.0.60 sw-engine no start

[Mike07]

Server operating system version

Ubuntu 22.04.4 LTS

Plesk version and microupdate number

18.0.60

After update to 18.0.60 sw-engine can no start

error:
/usr/bin/sw-engine: /usr/lib/aarch64-linux-gnu/c++-plesk-12.2.0/lib64/libstdc++.so.6: version `GLIBCXX_3.4.32' not found (required by /lib/aarch64-linux-gnu/libaps.so.1)
/usr/bin/sw-engine: /usr/lib/aarch64-linux-gnu/c++-plesk-12.2.0/lib64/libstdc++.so.6: version `GLIBCXX_3.4.32' not found (required by /lib/aarch64-linux-gnu/liblock_manager.so.2)
/usr/bin/sw-engine: /usr/lib/aarch64-linux-gnu/c++-plesk-12.2.0/lib64/libstdc++.so.6: version `GLIBCXX_3.4.31' not found (required by /usr/lib/aarch64-linux-gnu/libboost-plesk-1.84/libboost_filesystem-plesk.so.1.84.0)
/usr/bin/sw-engine: /usr/lib/aarch64-linux-gnu/c++-plesk-12.2.0/lib64/libstdc++.so.6: version `GLIBCXX_3.4.31' not found (required by /usr/lib/aarch64-linux-gnu/libboost-plesk-1.84/libboost_regex-plesk.so.1.84.0)
/usr/bin/sw-engine: /usr/lib/aarch64-linux-gnu/c++-plesk-12.2.0/lib64/libstdc++.so.6: version `GLIBCXX_3.4.31' not found (required by /usr/lib/aarch64-linux-gnu/libboost-plesk-1.84/libboost_thread-plesk.so.1.84.0)
/usr/bin/sw-engine: /usr/lib/aarch64-linux-gnu/c++-plesk-12.2.0/lib64/libstdc++.so.6: version `GLIBCXX_3.4.31' not found (required by /usr/lib/aarch64-linux-gnu/libboost-plesk-1.84/libboost_serialization-plesk.so.1.84.0)
/usr/bin/sw-engine: /usr/lib/aarch64-linux-gnu/c++-plesk-12.2.0/lib64/libstdc++.so.6: version `GLIBCXX_3.4.32' not found (required by /usr/lib/aarch64-linux-gnu/sw/librdbmspp.so.2)
/usr/bin/sw-engine: /usr/lib/aarch64-linux-gnu/c++-plesk-12.2.0/lib64/libstdc++.so.6: version `GLIBCXX_3.4.32' not found (required by /usr/lib/aarch64-linux-gnu/libboost-plesk-1.84/libboost_program_options-plesk.so.1.84.0)
/usr/bin/sw-engine: /usr/lib/aarch64-linux-gnu/c++-plesk-12.2.0/lib64/libstdc++.so.6: version `GLIBCXX_3.4.31' not found (required by /usr/lib/aarch64-linux-gnu/libboost-plesk-1.84/libboost_program_options-plesk.so.1.84.0)
exit status 1

plesk repair have same error.

System is ARM64 with Ubuntu 22.04.4 LTS

 

[Tunjic]

I'm seeing the same on Rocky 8.9.

systemctl status sw-engine.service
● sw-engine.service - Startup script for Panel sw-engine
Loaded: loaded (/usr/lib/systemd/system/sw-engine.service; enabled; vendor preset: disabled)
Drop-In: /usr/lib/systemd/system/sw-engine.service.d
└─respawn.conf
Active: activating (auto-restart) (Result: exit-code) since Tue 2024-04-16 09:42:54 EDT; 231ms ago
Process: 768558 ExecStopPost=/usr/bin/find /run/lock/lmlib/ -mindepth 1 -delete (code=exited, status=0/SUCCESS)
Process: 768556 ExecStart=/usr/sbin/sw-engine-fpm --fpm-config /etc/sw-engine/sw-engine-fpm.conf -c /usr/local/psa/admin/conf/php.ini --nodaemonize --p>
Main PID: 768556 (code=exited, status=1/FAILURE)


plesk repair all
/usr/bin/sw-engine: /usr/lib64/c++-plesk-12.2.0/lib64/libstdc++.so.6: version `GLIBCXX_3.4.32' not found (required by /lib64/libaps.so.1)
/usr/bin/sw-engine: /usr/lib64/c++-plesk-12.2.0/lib64/libstdc++.so.6: version `GLIBCXX_3.4.32' not found (required by /lib64/liblock_manager.so.2)
/usr/bin/sw-engine: /usr/lib64/c++-plesk-12.2.0/lib64/libstdc++.so.6: version `GLIBCXX_3.4.32' not found (required by /usr/lib64/sw/librdbmspp.so.2)
/usr/bin/sw-engine: /usr/lib64/c++-plesk-12.2.0/lib64/libstdc++.so.6: version `GLIBCXX_3.4.32' not found (required by /usr/lib64/libboost-plesk-1.84/libboost_program_options-plesk.so.1.84.0)
exit status 1

 

[Tunjic]

For me, it turned out that an experimental version of PHP 8.3 was causing problems. Downgrading solved the problem

 

[Tomulus06]

Same problem, but my php version is 7.4.

Any solution ?

Thank's !

 

[Ohya]

The problem here is than sw-engine isnt upgraded, main issue is than GLIBCXX_3.4.31 and GLIBCXX_3.4.32 is provided by sw-engine in c++-plesk-13.x

So, check if sw-engine is in 18.0.60, plesk repair not work, but plesk installer may solve this issue.

 

[Tomulus06]

The problem here is than sw-engine isnt upgraded, main issue is than GLIBCXX_3.4.31 and GLIBCXX_3.4.32 is provided by sw-engine in c++-plesk-13.x

So, check if sw-engine is in 18.0.60, plesk repair not work, but plesk installer may solve this issue.

Hello Ohya, yes for me that was the problem Plesk support has update sw-engine and Plesk version on my server and the problem has been resolved

 

[User 343735]

I did the following and the problem was resolved.
copy file libstdc++.so.6 from /usr/lib64/c++-plesk-13.2.0/lib64/ to /usr/lib64/c++-plesk-12.2.0/lib64