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Resolved All site shows plesk default page after upgrading from 10.4.4 to 11.0.9

Discussion in 'Plesk 11.x for Linux' started by LeonardChallis, Jul 14, 2012.

  1. LeonardChallis

    LeonardChallis New Pleskian

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    I upgraded from 10.4.4 to 11.0.9 and saw no errors in the process, everything was fine. However when I checked the sites after, all of them (including sub-domains) were showing the default domain page. All the files are still there no problem, and as a test I deleted a subdomain a recreated it and it worked fine.

    I have a feeling it's something to do with IP addresses (I currently have two set up - most sites use one and about only 5 use the other) as going to the subscription and changing the IP address over to the other one then back to the original seems to make the site show up for most sites. I can't do this on all sites though - any ideas on any commands to reconfigure everything and get it all back in to place?

    I'm not a Plesk pro so feel free to ask for any further information/logs or point me somewhere if I'm missing something obvious.

    Thanks!
     
  2. EdwardDekker

    EdwardDekker Guest

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    Already tried to reboot your system?
     
  3. LeonardChallis

    LeonardChallis New Pleskian

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    Yes, I have rebooted the system, but that seemingly does nothing. Is this not a known issue Parallels? I don't believe I did anything custom apart from using a couple of IP addresses - but can't see that as being crazily bespoke..

    If you could even tell me what kind of logs you would like to see so I can provide some meaningful information that would be great.

    Thanks
     
  4. rosskendall

    rosskendall Basic Pleskian

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    resave hosting settings

    Hi, I had a similar problem but found that if I re-saved the hosting settings for each domain then it was working fine.

    Go into each subscription control panel, under "Websites and Domains" click on the domain name that isn't working, this will bring up the page to edit hosting settings. Just re-save this page, no need to make any changes.

    Hope that helps.
     
  5. LeonardChallis

    LeonardChallis New Pleskian

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    This doesn't seem to always work for me. Also, I have a lot of domains - is there an automated way to do this for all domains? I don't want to whine - but it's a pretty poor show when upgrading to the most recent version (which I was really forced in to doing after reading about the recent Plesk exploits for older versions) stops ALL your web sites from working. I can't find it, but is this bug reported somewhere Parallels, i.e. is it a known issue?
     
  6. rosskendall

    rosskendall Basic Pleskian

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    It worked for me on a server that didn't have many domains (thankfully). I've come to expect issues like this with Plesk, so wait to upgrade if I can, keep good backups and test first. This security issue lead me to upgrade sooner than I might, but if this is the biggest problem I'm happy.

    You can probably use the command line to regenerate vhost config for all sites, but there have been some changes to command line utilities from what I am familiar with so I couldn't give you up-to-date instructions.
     
  7. Webroy

    Webroy Regular Pleskian

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    Did you try bootstrapper.sh repair?
     
  8. rosskendall

    rosskendall Basic Pleskian

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    reconfigure all domains...

    maybe try something like this:
    /usr/local/psa/admin/bin/httpdmng --reconfigure-all
     
  9. LeonardChallis

    LeonardChallis New Pleskian

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    I did actually try this - here is the output (Sorry I should have added this to my original post):


    [root@myvps httpdocs]# /usr/local/psa/admin/bin/httpdmng --reconfigure-all
    No valid mailman bindir detected
    Unable to register configuration file: template=domainVhost, domain.id=1
    Execution failed.
    Command: httpdmng
    Arguments: Array
    (
    [0] => --reconfigure-domains
    [1] => big list of my domains here
    )

    Details: Empty error message from utility.
     
  10. LeonardChallis

    LeonardChallis New Pleskian

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    Is it safe for me to run this regardless - it doesn't put any other settings back to default that I might want to backup does it?
     
  11. LeonardChallis

    LeonardChallis New Pleskian

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    To be fair today it seems to be working for me doing that manually too. But again, lots of domains has me worrying I will be spending the next month doing this manually :'(
     
  12. LeonardChallis

    LeonardChallis New Pleskian

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    OK I ran the repair and now all my sites are using the Apache HTTP test server page again. Sigh.
     
  13. Sergey L

    Sergey L Golden Pleskian Staff Member

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    Try the following -
    - check whether you have nginx component installed (Tools & Settings > Server Components)
    - if yes, check whether your virtual hosts in Apache are on 7080 port

    You can find root cause if you check access log of Apache and Nginx (if installed)
     
  14. LeonardChallis

    LeonardChallis New Pleskian

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    All the sites went back to default page again. This could be fixed by going to hosting settings and just clicking OK (with no changes).

    However now I ran:

    /usr/local/psa/admin/sbin/httpdmng --reconfigure-all

    And got no errors. This may be because I manually deleted a domain name from the database (that had no hosting associated with it - I don't know how Plesk managed to break this) or because it was updated: 11.0.9 Update #4, last updated at July 14, 2012 06:56 PM

    The sites now show up fine without lots of manual sorting out. We can consider this closed - but not sure that actual problem in the end.

    Think I'll pay a server administrator to set up a real dedicated box instead - keep seeing error after error when I am forced to upgrade because of security problems.

    Cheers
     
  15. S K Sirajuddin

    S K Sirajuddin New Pleskian

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    httpd vhost conf files are not generated after activating/deactivating domains

    We are also facing the same issue after upgrade to one of the server from 10.4.4 to 11.0.9.

    Each time a domain/subscription is activated/deactivated manually or by cron the vhost conf files fails to generate , resulting in plesk default page.

    It worked out for us by manually from Plesk panel > Tools > Services stopping and starting web-server/httpd that httpd vhost conf files for all sites are generated. but doing it manually is not possible resulting in downtime.

    Hope the parallels releases a patch for this bug.
     
  16. no_system

    no_system New Pleskian

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    default page on all websites and domains, Plesk 11.0.9

    We are using Plesk now for many years, but this issue is driving us crazy...absolutely everything seems to be as it should be :-(

    Every web site is routed to the default plesk page. Are there other people in this forum who solved this issue successfully, we have clients who are not happy that their website is offline and we don´t see what else we can do.

    Thanks for any help.

    Plesk Version: 11.0.9
     
  17. Sergey L

    Sergey L Golden Pleskian Staff Member

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    Do you have Nginx component installed?
     
    Last edited: Dec 4, 2012
  18. no_system

    no_system New Pleskian

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    no Nginx is currently disabled, the system was now running successfully for 3 weeks, since today we face the same problem again...any idea?
     
  19. RickInDenver

    RickInDenver New Pleskian

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    Same issue - on some, but not all sites

    A GoDaddy tech suggested that the site files are not located in the default web root directory after the upgrade.

    I don't know how to fix this.
     
  20. Roberto Nunez

    Roberto Nunez Basic Pleskian

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    Hello,
    By mistake I install Nginx on fresh install, now I desactived Nginx with this command: /usr/local/psa/admin/bin/nginxmng --disable

    I migrated all my sites from another server, but now I can not see any website, I see "Default Plesk page".

    O.S.: CentOS 6.3 64 bits.

    Plesk: 11.0.9

    The issue: Nginx, it is the most unstable thing on any server! How can I get my websites online?
     
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