Another backup problem : Plesk 11.0.9 #53

[DereckB]

Hi all,

we have a problem with 5 servers running Plesk 11.0.9 #53
They were running previous and various versions of Plesk without problem. I upgraded them to 11.0.9 #53
Since this upgrade, the backups fail identically on all 5 servers.

Our old server running Plesk 8.0.1 (I said old ?) is okay.

I googled, searched on this forum, pulled my hairs.
But nothing better.

the error message reported by email says:

<?xml version="1.0" encoding="UTF-8"?>
  <execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-06-17-014401.419/migration.result">
    <object name="abfs.eu" type="domain">
      <message id="9a090a8b-2de2-4ae8-84e7-e9ce098f0147" severity="error" code="msgtext">
        <description>Unable to rotate dump: The dump rotation is failed with code '1' at /usr/local/psa/admin/bin/plesk_agent_manager line 1221.
 at /usr/local/psa/admin/bin/plesk_agent_manager line 1221
	main::rotateDump('/var/lib/psa/dumps', undef, 20, '7062d1c0-be85-4c4c-8b8f-28bd331b5bc0', 1, '/usr/local/psa/PMM/sessions/2013-06-17-014401.419', undef) called at /usr/local/psa/admin/bin/plesk_agent_manager line 794
	main::__ANON__() called at /usr/share/perl5/Error.pm line 415
	eval {...} called at /usr/share/perl5/Error.pm line 407
	Error::subs::try('CODE(0x1f3cd90)', 'HASH(0x1f3cdd8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 802
	main::perform('verbose', 0, 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-06-17-014401.419', 'profile-name', 'OVH6', 'all', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
	main::__ANON__() called at /usr/share/perl5/Error.pm line 408
	eval {...} called at /usr/share/perl5/Error.pm line 407
	Error::subs::try('CODE(0x1d0da10)', 'HASH(0x1d0dae8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
	main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
</description>
      </message>
      <message id="c26381b9-3393-409e-8f75-0590bec8fe33" severity="error" code="CheckDump">
        <description>Unable to check dump: Could not check dump. Invalid xml response:  
 at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
	PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1205
	main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2013-06-17-014401.419') called at /usr/local/psa/admin/bin/plesk_agent_manager line 672
	main::__ANON__() called at /usr/share/perl5/Error.pm line 415
	eval {...} called at /usr/share/perl5/Error.pm line 407
	Error::subs::try('CODE(0x1f3cd90)', 'HASH(0x1f3d528)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 681
	main::perform('verbose', 0, 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-06-17-014401.419', 'profile-name', 'OVH6', 'all', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
	main::__ANON__() called at /usr/share/perl5/Error.pm line 408
	eval {...} called at /usr/share/perl5/Error.pm line 407
	Error::subs::try('CODE(0x1d0da10)', 'HASH(0x1d0dae8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
	main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
</description>
      </message>
      <message id="a982e692-fa8b-4851-88c3-5ac4040f5c3b" severity="error" code="fatal">
        <description>Unable to create dump</description>
      </message>
    </object>
  </execution-result>

/var/log/sw-cp-server/error_log is empty since 7 days.
/usr/local/psa/admin/logs/panel.log is empty since 3 months.
/usr/local/psa/PMM/ is there (attachements don't work).

 

[IgorG]

Unable to rotate dump: The dump rotation is failed with code '1'

The error code "1" means "Operation not permitted". Usually backup rotation utility fails if passive mode option is enabled in the "Personal FTP Repository Settings". Check it please.

 

[DereckB]

Thank you for your answer.

We don't use FTP.
On some servers the FTP settings are okay since years. None has passive mode checked.
On other servers the FTP settings are blank.

The permissions seems as usual:

$ LANG=C ls -alhqF --group-directories-first /var/lib/psa/dumps/ | head; echo; LANG=C ls -al /var/lib/psa/dumps/ | tail
total 49M
drwxr-xr-x  4 psaadm psaadm  20K Jun 18 03:46 ./
drwxr-xr-x  3 root   root   4.0K Jan 20 22:46 ../
drwxr-xr-x 22 root   root   4.0K May  5 01:31 .discovered/
drwxr-xr-x 12 root   root   4.0K Apr 18 01:31 domains/
-rw-r--r--  1 root   root    30M Jun 18 01:31 .fs_NaN_0
-rw-r-----  1 root   root   1.8K Apr 16 01:31 OVH5_0-4jpDLi.1_1304160131.tgz
-rw-r-----  1 root   root   1.8K Apr 17 01:31 OVH5_0-4jpDLi.1_1304170131.tgz
-rw-r-----  1 root   root   1.8K Apr 18 01:31 OVH5_0-4jpDLi.1_1304180131.tgz
-rw-r-----  1 root   root   1.8K Apr 19 01:31 OVH5_0-4jpDLi.1_1304190131.tgz

-rw-------  1 root   root     463446 Mar 10 03:10 mysql.preupgrade.11.0.9-11.0.9.20130310-031055.dump.gz
-rw-------  1 root   root     463446 Mar 10 03:11 mysql.preupgrade.11.0.9-11.0.9.20130310-031100.dump.gz
-rw-------  1 root   root     498025 Mar 24 03:32 mysql.preupgrade.11.0.9-11.0.9.20130324-033233.dump.gz
-rw-------  1 root   root     498025 Mar 24 03:32 mysql.preupgrade.11.0.9-11.0.9.20130324-033235.dump.gz
-rw-------  1 root   root     580724 Apr 16 03:06 mysql.preupgrade.11.0.9-11.0.9.20130416-030633.dump.gz
-rw-------  1 root   root     580723 Apr 16 03:06 mysql.preupgrade.11.0.9-11.0.9.20130416-030634.dump.gz
-rw-------  1 root   root     679748 May  1 03:27 mysql.preupgrade.11.0.9-11.0.9.20130501-032732.dump.gz
-rw-------  1 root   root     679748 May  1 03:27 mysql.preupgrade.11.0.9-11.0.9.20130501-032733.dump.gz
-rw-------  1 root   root     511011 May 17 04:10 mysql.preupgrade.11.0.9-11.0.9.20130517-041029.dump.gz
-rw-------  1 root   root     511011 May 17 04:10 mysql.preupgrade.11.0.9-11.0.9.20130517-041036.dump.gz

 

[DereckB]

Second problem I have since I know Plesk (2 monthes), second time without any workable solution.
I prefer command line but my boss doesn't

Any advice to switch to a software with a better community ?

 

[Olaf_K]

Have you done this after the update:

# pkill -9 -f mysqldump
# pkill -9 -f plesk_agent_manager

according to http://kb.parallels.com/en/116217

Maybe some kind of hanging process disturbs it.

Have you tried the option to suspend the domains during backup process?

 

[DereckB]

The servers where restarted.
And the option to suspend domains was tested. Even backup only server config fails immediatly.

I switched to something less buggy and requiring no money each month.