APS Catalog error

[Peter Piechutzki]

Hello,

on Parallels Panel-Version psa v10.3.1_build1013110726.09 os_CentOS 5 scince one of the last updates to plesk I can not see any entries at all in Application Vault.

/var/log/sw-cp-server/error_log reports:
ERR (3): APS Catalog error: Unable to parse the ATOM content. DOMDocument::loadXML() [<a href='domdocument.loadxml'>domdocument.loadxml</a>]: Opening and ending tag mismatch: meta line 6 and head in Entity, line: 110

Any Ideas why I don't get entries the Application Vault and what I could do to resolve?
Please Help!



Thanks
Peter

 

[IgorG]

Make sure that you have catalog.marketplace.parallels.com hostname is resolvable from this server to 216.22.17.212 IP and add corresponding line to /etc/hosts if necessary.

 

[Peter Piechutzki]

No problem getting IP

dig catalog.marketplace.parallels.com

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-16.P1.el5 <<>> catalog.marketplace.parallels.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 21164
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;catalog.marketplace.parallels.com. IN A

;; ANSWER SECTION:
catalog.marketplace.parallels.com. 3600 IN A 216.22.17.212

;; Query time: 220 msec
;; SERVER: 10.255.255.3#53(10.255.255.3)
;; WHEN: Wed Aug 24 13:22:45 2011
;; MSG SIZE rcvd: 67

mail2:/usr/local/psa # ping catalog.marketplace.parallels.com
PING catalog.marketplace.parallels.com (216.22.17.212) 56(84) bytes of data.
64 bytes from shared-212.parallelsmarketplace.com (216.22.17.212): icmp_seq=1 ttl=51 time=92.2 ms
64 bytes from shared-212.parallelsmarketplace.com (216.22.17.212): icmp_seq=2 ttl=51 time=92.1 ms
64 bytes from shared-212.parallelsmarketplace.com (216.22.17.212): icmp_seq=3 ttl=51 time=92.0 ms

--- catalog.marketplace.parallels.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2002ms
rtt min/avg/max/mdev = 92.066/92.166/92.266/0.260 ms



where to look now?

 

[Peter Piechutzki]

May I Add

It is a German language version of Plesk

Screenshot of Plesk Manager

 

[FirstPoint]

Same issue here.

The health monitor doesn't show any stats (0% CPU, 0% disk, etc).
Two recurring errors in /var/log/sw-cp-server/error_log:

- 2011-08-24 13:05:49: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
2011-08-24T13:06:01+02:00 ERR (3): APS Catalog error: Unable to parse the ATOM content. DOMDocument::loadXML() [<a href='domdocument.loadxml'>domdocument.loadxml</a>]: Opening and ending tag mismatch: meta line 6 and head in Entity, line: 110

Dig also reports no problem with the marketplace

 

[IgorG]

I have submitted request to developers. Let's wait their answer.

 

[IgorG]

Try ​Tools & Utilities -> Application Vault -> Clear cache

If that does not help, login info would be needed to examine the affected server. You can send it to me in PM.

 

[Peter Piechutzki]

Thanks!

Oh boy,

never thought the answer to my problem could be so simple!

Tools & Utilities -> Application Vault -> Clear cache

did the Job! The possible Apps are now showing up under
Tools & Utilities -> Application Vault -> My Apps -> Add App -> App from App Catalog.

No Idea what corrupted the cache.

Yout saved my day. Thanks!

 

[ChrisHH]

Still no App data

We have tried clearing the cache in the App Vault to no avail. No applications appear for the end users, and no applications available to add from the app catalog.

We've attempted restarting the server (through normal maintenance), and we can get to the IP previously mentioned just fine.

Logs show:

2011-09-28T22:22:34-07:00 ERR (3): APS Catalog error: Unable to parse the ATOM content. DOMDocument::loadXML() [<a href='domdocument.loadxml'>domdocument.loadxml</a>]: Opening and ending tag mismatch: meta line 6 and head in Entity, line: 110
2011-09-28T22:22:37-07:00 ERR (3): APS Catalog error: Unable to parse the ATOM content. DOMDocument::loadXML() [<a href='domdocument.loadxml'>domdocument.loadxml</a>]: Opening and ending tag mismatch: meta line 6 and head in Entity, line: 110
2011-09-28T22:23:03-07:00 ERR (3): APS Catalog error: Unable to parse the ATOM content. DOMDocument::loadXML() [<a href='domdocument.loadxml'>domdocument.loadxml</a>]: Opening and ending tag mismatch: meta line 6 and head in Entity, line: 110