Issue Attempted to move site over from HTTP to HTTPS

[Mightybjorn]

I'm trying to move my website over to HTTPS protocol and it doesn't seem to be working, I don't have that much experience web server stuff (just a web designer) so I thought I'd ask a few questions here and see if I am missing any vital steps.

Basically what I am doing is, going into the Plesk Security Advisor and installing a free SSL certificate with Let's Encrypt (by clicking the "Secure with Free SSL/TLS Certificate" button)

I am then going into my website and making sure any link that said Example Domain is changed to Example Domain and move the entire site from the httpdocs directory over to the httpsdocs directory.

After doing all of this, my website seems to attempt to load for a bout 10-15 seconds then I get a "connection timed out" error.

Am I missing any steps to this process? Or misunderstanding something?

 

[Bitpalast]

Normally the website should stay in /httpdocs. When you move it out of that directory, the web server won't find its files.

 

[Mightybjorn]

Alright, this is good to know I did not realize this.

Although I have not actually deleted the files within httpdocs, so I should be able to see my old files at HTTPS instead of getting a connection timed out error.

 

[mow]

I am then going into my website and making sure any link that said Example Domain is changed to Example Domain and move the entire site from the httpdocs directory over to the httpsdocs directory.

Do you have any redirect rules in your .htaccess or apache/nginx config that would redirect to http, creating a redirect loop?
You probably need to look at the web server logfiles to check what's going on.

 

[Mightybjorn]

Hi Mow, I do not have a .htaccess redirect but I have just checked my web server log within plesk and I don't see anything wrong. Here is what was logged between me entering 'https://menzel-music.com' into the address bar and receiving the connection timed out error message:

Imgur: The magic of the Internet

I see a favicon error, but this site does not have a favicon, this makes me think that this is irrelevent? Do you see anything useful from this

 

[mow]

Do you see anything useful from this

Indirectly.
The favicon error is indeed irrelevant. Modern browsers try to access a favicon on their own, so if you have none an error is expected.
All other accesses appear to be successful.
Unfortunately this logfile excerpt says all connections were done via http. Otherwise the last column would be "Apache SSL/TLS access".
Further, I do not see any request for / (the website root), those are only accesses to wordpress admin pages, so your own request was not logged.

At the moment, I can reach your site by http (although all the links on that page are https).
However, a nmap scan shows that only ports 21 (ftp), 80 (http) and 8443 (plesk https) are open. 443 (https) is missing.

Do you maybe have a firewall or IDS that is restricting connections?

Did you even enable SSL/TLS support in your domain's Hosting Settings?

 

[Mightybjorn]

Hi Mow,

I do have SLL/TLS support enabled in my domains host settings. The firewall or IDS (not sure what that is) restricting my connection is a possibility. I will pass this information on to my network administrator.

I see what you mean by the log file only shows connections to the wordpress admin pages. This really confuses me as I've gone to the website front page a few times before checking the log.. The links pointing to https on the http site is just my bad.. I'll have to fix this.

Thanks again, I'll pass this information along, hopefully it will fix the issue. If you have anything else you think I should look into that might identify the issue please let me know.