Issue Auto Reply bug: ID PPPM-12688

[tlgroup]

Server operating system version

Microsoft Windows Server 2022

Plesk version and microupdate number

Plesk Obsidian 18.0.63 #2

We raised an issue with our host regarding auto reply not working as intended i.e. auto reply is never received by Gmail (the biggest email provider!) and were told after Plesk support had inspected our server, "The auto-reply issue has been reported as a bug with ID PPPM-12688 which will be fixed in future updates". However, I have no idea when this is going to be resolved (if at all) and the host has told me to wait and closed the support ticket! So I am enquiring if there is any information on this and an ETA for a solution. I am currently having to use an email template in Outlook 365 with a "rule" to send it to every received email, which means PC/Outlook open 24/7 whilst person is away, which is not really a viable solution for such a fundamentally basic feature (especially our remote workers who power off their PC when on vacation). Thank you.

 

[Sebahat.hadzhi]

Hello, @tlgroup. Our team is currently working on the issue and the case is still in progress. While I cannot provide the exact time of delivery, we expect the fix to be released by the end of the year.

 

[tlgroup]

Is there any update on this? Why is it taking so long to fix such a basic fundamental feature? Now on 18.0.65 and still no sign of a fix and the end of the year is just around the corner now.

 

[Sebahat.hadzhi]

We understand the inconvenience resulting from the issue. Our team is currently working on implementing the most adequate fix for it. Unfortunately, I cannot provide any ETA on when the fix will be released. All I can confirm is that the case has been prioritized.