Resolved AWS and Plesk fighting

[VW Nut]

Hello,
I have an Ubuntu 14.04 server running in Amazon AWS EC2
I installed Plesk so I can resell Hosting
But... when Plesk creates a new user, they cannot connect, FTP or anything. I need to somehow add them to the users of the server as they sign up. Any idea where I set this in AWS to automatically grant plesk clients to connect via ftp etc to their files? Or set it in Plesk to automatically add users to AWS?

 

[UFHH01]

Hi VW Nut,

investigations should be done with the help of log - entries:

Plesk for Linux services logs and configuration files ( KB - article: 111 283 )​

Sometimes, it is as well a good idea to change the log - level, to get more informations in psa - log - files:

How to enable/disable debug logging in Plesk 11.5 and up? ( KB - article 120 101 )​

 

[IgorG]

It looks like that issue related to Amazon NAT. Please check this KB article https://kb.plesk.com/en/119525
I hope it will help.

 

[VW Nut]

YES!
IgorG, thankyou. The issue was the 'Ephemeral Passive Ports' which I had to add to the proftpd.d directory in a file called passiveports.conf, then add the same ports in the AWS security group.