Issue AWStats links lead to timeout errors

[Bitpalast]

The first page of AWStats works, but when a customer clicks on some of the non-hashtag (text marks) -links, for example
"Referring Sites"
https://www.<domain name>/plesk-stat/webstat-ssl/current/awstats.<domain name>-https.refererpages.html
or
"Search Keyphrases"
https://www.<domain name>/plesk-stat/webstat-ssl/current/awstats.<domain name>-https.keyphrases.html
these links do not open. They trigger a new browser tab or remain in the AWStatus popup, but after a long waiting period, a timeout error occurs.

Has anyone seen this behavior, too?

 

[weltonw]

Odd. Unable to reproduce this. Is it version-specific? Are you seeing it on all sites? Or just certain ones? Anything in error logs?

 

[Bitpalast]

@john0001 Thank you for your feedback. If you don't see it, I can be sure it's an individual issue.

Hence I checked the logs and found out that the customer is using an .htaccess file in his domains that influences the stats URLs.