Issue AWStats Update Error

[Kamran_Biglari]

Server operating system version

Microsoft Windows Server 2016

Plesk version and microupdate number

Version 18.0.44 Update #3

Hello,

I'm unable to update Plesk and it's not possible to uninstall AWStats ! Also, It's not possible to remove AWStats componants from Update WebUI.
Rebooted may times !


plesk installer update
MSI: Error! The older version of AWStats cannot be removed. Contact your technical support group. Failed to install 'C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.44_9078\dist-windows\awstats.msi': Fatal error during installation. (Error code 1603) Sub-action 'InstallMsiPackage' failed with error code: 1603(0x00000643) Launching component and product checkers... Downloading file pool/release/PLESK-WIN_18.0.44_9078/reportupdate.exe: 0% Downloading file pool/release/PLESK-WIN_18.0.44_9078/reportupdate.exe: 100% was finished. ERROR: The installation of the package 'awstats' failed with code 1603. (upgrade: Upgrading AWStats...) Not all packages were installed.

 

[Maarten]

https://support.plesk.com/hc/en-us/articles/360006303053-Unable-to-update-upgrade-or-install-Plesk-The-installation-of-the-package-package-name-failed-with-code-1603

 

[Kamran_Biglari]

https://support.plesk.com/hc/en-us/articles/360006303053-Unable-to-update-upgrade-or-install-Plesk-The-installation-of-the-package-package-name-failed-with-code-1603

Thank you but the application is not listed in "Programs and Features", and there is no msiexe.exe
I attach the screenshot and the AWStats installed is looking for a file.
C:\ParallelsInstaller\parallels\PANEL-WIN_17.9.12\dist-windows\

 

[Kamran_Biglari]

Anyone?