Issue Upgrade fail from 18.0.62 'plesk-backend' failed with code 1603.

[joxoker]

Server operating system version

Windows Server 2019

Plesk version and microupdate number

Plesk Obsidian v18.0.62

Upgrade fail from 18.0.62 'plesk-backend' failed with code 1603.
​

plesk installer install-all-updates

...

downloading components

...

Installing packages

Upgrading Plesk Utilities...

MSI: Error! The older version of Plesk Service Node Utilities cannot be removed.  Contact your technical support group.

Failed to install 'C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.62_15144\dist-windows\plesk-backend.msi': Fatal error during installation. (Error code 1603)

Sub-action 'InstallMsiPackage' failed with error code: 1603(0x00000643)

Launching component and product checkers...

Downloading file pool/release/PLESK-WIN_18.0.62_15144/reportupdate.exe: 0%

Downloading file pool/release/PLESK-WIN_18.0.62_15144/reportupdate.exe: 100% was finished.



ERROR: The installation of the package 'plesk-backend' failed with code 1603. (upgrade: Upgrading Plesk Utilities...)

Not all packages were installed.

Visit https://support.plesk.com/ to search for a solution.

exit status 1

 

[scsa20]

That usually means a reboot is pending. You can also refer to https://support.plesk.com/hc/en-us/...-of-the-package-example-failed-with-code-1603

 

[joxoker]

That usually means a reboot is pending. You can also refer to https://support.plesk.com/hc/en-us/...-of-the-package-example-failed-with-code-1603

I followed the steps you mentioned on the page but the result is still the same and when I want to upgrade it gives the same error.