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TwitterRestarting my webserver after a Plesk update prevented my backup working and left me without any network connectivity.
I had to re-image my cloud VPS on Sunday and re-install a complete website after a catastrophic failure. In the morning, I received several error messages by email saying Following error is occured during scheduled backup process: [Errno 2] No such file or directory. Naturally, I signed into Plesk to check the backup area but it wouldnt let me access it. I noticed that an automatic Plesk update had been created and prior to this, the backups were working fine. I then decided to restart the server to see if this would help, but that was a huge mistake. It knocked everything out and I had no network access to my server other than booting up via Linux rescue through SSH. My website was down. I am not a network administrator so I couldnt bug find using commands. I failed miserably with all attempts to restart the server and all connections to my IP address were failing. 1and1 who are my webhosts were not helpful at all and I am still very angry at their lack of customer service in this situation. In the end, I had to re-image the VPS completely with a fresh install and re-install my site. This took the whole of Sunday to complete. Can anyone shed any light as to why this happened and what perhaps I could have done? I would like to know in case this ever happens again. I have had a lot of issues with the Plesk site backup feature and I am now not using it at all. It seems very unstable. My site stores photos and in one directory, there are tens of thousands of subdirectories and probably over half a million image files scattered between them.
I had to re-image my cloud VPS on Sunday and re-install a complete website after a catastrophic failure. In the morning, I received several error messages by email saying Following error is occured during scheduled backup process: [Errno 2] No such file or directory. Naturally, I signed into Plesk to check the backup area but it wouldnt let me access it. I noticed that an automatic Plesk update had been created and prior to this, the backups were working fine. I then decided to restart the server to see if this would help, but that was a huge mistake. It knocked everything out and I had no network access to my server other than booting up via Linux rescue through SSH. My website was down. I am not a network administrator so I couldnt bug find using commands. I failed miserably with all attempts to restart the server and all connections to my IP address were failing. 1and1 who are my webhosts were not helpful at all and I am still very angry at their lack of customer service in this situation. In the end, I had to re-image the VPS completely with a fresh install and re-install my site. This took the whole of Sunday to complete. Can anyone shed any light as to why this happened and what perhaps I could have done? I would like to know in case this ever happens again. I have had a lot of issues with the Plesk site backup feature and I am now not using it at all. It seems very unstable. My site stores photos and in one directory, there are tens of thousands of subdirectories and probably over half a million image files scattered between them.
