1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Backup Error: [Error 2] The system cannot find the file specified

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by my1zarb, Apr 2, 2012.

  1. my1zarb

    my1zarb Guest

    0
     
    Hi,

    I want to create backup in my Plesk panel (10.4.4 Windows 2008 r2), I go to:
    Tools & Settings > Backup Manager > Back Up

    and click on " Back Up " buttom.

    But i see this error:
    Error: [Error 2] The system cannot find the file specified

    What should i do?

    Thanks.
     
    Last edited by a moderator: Apr 2, 2012
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,564
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Make sure that path where backups should be stored is really exist.
     
  3. my1zarb

    my1zarb Guest

    0
     
    Thank you for your reply.

    I sure that path where backups should be stored is " C:\Program Files (x86)\Parallels\Plesk\Backup ".
    I Check this by " PP Reconfigurator ".

    Please Help me.
     
  4. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,564
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Is this path C:\Program Files (x86)\Parallels\Plesk\Backup really exist with correct permissions? Did you try to change this path with reconfigurator?
     
  5. my1zarb

    my1zarb Guest

    0
     
    Thank you for your reply.

    I change backup path to " C:\Program Files (x86)\Parallels\Plesk\bkfolder ".

    Permissions for " bkfolder " is:
    SYSTEM:
    6 Allow, 0 Deny, 1 NULL = (Special permissions)
    NETWORK SERVICE:
    0 Allow, 6 Deny, 1 NULL = (Special permissions)
    psaadm:
    6 Allow, 0 Deny, 1 NULL = (Special permissions)
    psacln, psaserv:
    0 Allow, 6 Deny, 1 NULL = (Special permissions)
    Administrator:
    6 Allow, 0 Deny, 1 NULL = (Special permissions)


    But also the error will be displayed:
    In your opinion, what should I do?
     
  6. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,564
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
  7. my1zarb

    my1zarb Guest

    0
     
    Hi,

    I attach (new part of) %plesk_dir%\PMM\logs\pmmcli.log

    Please Check this.
     

    Attached Files:

  8. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,564
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    I have forwarded it to developers for investigation. I will update thread with results as soon as I receive them.
     
  9. my1zarb

    my1zarb Guest

    0
     
    Hi,
    Thank you very mutch for your reply.

    I should transfer my data to new server.
    And from designated time, a little past.

    I am waiting for your response.

    Thank you for your follow up.
     
  10. my1zarb

    my1zarb Guest

    0
     
    Hi,

    Because the server must be moved, And backup is needed.
    please let me know, How long should I stay waiting for your answer?

    Thanks.
     
  11. my1zarb

    my1zarb Guest

    0
     
    Do you answer me?
     
  12. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,564
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Sorry, but:
     
  13. my1zarb

    my1zarb Guest

    0
     
    Thank you for your reply.

    I am waiting for your response.

    Thanks.
     
  14. Bertolini

    Bertolini New Pleskian

    6
     
    Joined:
    Jul 8, 2013
    Messages:
    1
    Likes Received:
    0
    I too am having the same problem. I get the same issue when trying a local and ftp backup. The backup location is available, exists and has the correct permission set in each case.

    Was a solution found for this issue?


    OS Microsoft Windows 6.1;build-7601;sp1.0;suite1296;product3
    Panel version 10.4.4 Update #47

    From pmmcli.log:

    Code:
    11900: 2013-07-08 11:29:29,157 DEBUG --> <pmmcli.MakeDumpAction object at 0x01F397F0>
    11900: 2013-07-08 11:29:29,157 INFO stdin: <backup-task-description><misc backup-profile-name="server_130708112926" owner-guid="CB53C107-9627-4F67-A4C2-65BE3478F344"/><dumps-storage-credentials storage-type="foreign-ftp"><login>username</login><password>password</password><hostname>myserver.com</hostname><root-dir>/Server_Backups/server1</root-dir><file-name>server_130708112926</file-name></dumps-storage-credentials><backup-specification><backup-options type="full" compression-level="standard" suspend="false"/><object-to-backup type="server" all="true"/></backup-specification></backup-task-description>
    11900: 2013-07-08 11:29:29,157 INFO Packet succesfully validated.
    11900: 2013-07-08 11:29:29,157 DEBUG <pmmcli.ActionRunner object at 0x01F394F0>: doActivity
    11900: 2013-07-08 11:29:29,174 CRITICAL Runtime error in pmmcli: 
    <type 'exceptions.WindowsError'> [Error 2] The system cannot find the file specified
    Traceback (most recent call last):
      File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 2203, in main
        data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
      File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 2076, in make_dump
        return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
      File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 150, in doActivity
        result = self.processor.doActivity()
      File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 1252, in doActivity
        subprocess = cmd.asyncSpawn()
      File "C:\Program Files (x86)\Parallels\Plesk\admin\lib\python\subproc.py", line 292, in asyncSpawn
        keepStderr = keepStderr)
      File "C:\Program Files (x86)\Parallels\Plesk\admin\lib\python\subproc.py", line 73, in __init__
        self.__forkexec()
      File "C:\Program Files (x86)\Parallels\Plesk\admin\lib\python\subproc.py", line 127, in __forkexec
        self.__process = subprocess.Popen(self.__get_cmd(), stdin = _stdin , stdout = self.__stdout, stderr = self.__stderr, env = self.__env, universal_newlines = True)
      File "C:\Program Files (x86)\Parallels\Plesk\admin\lib\python\compat\subprocess.py", line 594, in __init__
        errread, errwrite)
      File "C:\Program Files (x86)\Parallels\Plesk\admin\lib\python\compat\subprocess.py", line 816, in _execute_child
        startupinfo)
    WindowsError: [Error 2] The system cannot find the file specified
    
    11900: 2013-07-08 11:29:29,174 INFO Outgoing packet:
    <?xml version="1.0" encoding="UTF-8"?>
    <response>
        <errcode>1001</errcode>
        <errmsg>[Error 2] The system cannot find the file specified</errmsg>
    </response>
    
     
  15. TacoBill

    TacoBill New Pleskian

    6
     
    Joined:
    Sep 16, 2013
    Messages:
    1
    Likes Received:
    0
    I'm see'ing this issue on one of our Plesk/Windows installs too.

    Tried tracing the process to see what file it might be complaining about- seems there could be a few candidates. Interestingly it seems to be trying to read a crashdump called "<.dmp" ?- Which naturally can't/won't exist.

    Anyone made any progress with this?
     
  16. Selvatico

    Selvatico New Pleskian

    6
     
    Joined:
    Sep 28, 2013
    Messages:
    2
    Likes Received:
    0
    Hi,

    OS Microsoft Windows 6.1;build-7601;sp1.0;suite1296;product3
    Panel version 10.4.4 Update #56, last updated at Sept 27, 2013 05:44 AM

    I'm seeing exactly the same error when I try and run manual or scheduled backups:
    4584: 2013-09-28 09:01:05,591 DEBUG --> <pmmcli.MakeDumpAction object at 0x022CC6B0>
    4584: 2013-09-28 09:01:05,591 INFO stdin: <backup-task-description><misc backup-profile-name="inspired_Test" owner-guid="E5834F85-8FDA-451A-9FD1-706F8EAB8126" owner-type="server" verbose-level="5"/><dumps-storage-credentials storage-type="local"><root-dir>D:\Plesk\DATA\Backup\</root-dir></dumps-storage-credentials><backup-specification><backup-options type="full" compression-level="standard" suspend="false" mail-to="Paul.craven@selvatico.co.uk" description="Domain backup.
    Creation date: Sep 28, 2013 09:00 AM"/><object-to-backup type="domain" id="46" name="inspiredleads.com"/></backup-specification></backup-task-description>
    4584: 2013-09-28 09:01:05,591 INFO Packet succesfully validated.
    4584: 2013-09-28 09:01:05,591 DEBUG <pmmcli.ActionRunner object at 0x022CC490>: doActivity
    4584: 2013-09-28 09:01:05,668 CRITICAL Runtime error in pmmcli:
    <type 'exceptions.WindowsError'> [Error 2] The system cannot find the file specified
    Traceback (most recent call last):
    File "D:\Plesk\admin\share\pmmcli\pmmcli.py", line 2203, in main
    data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
    File "D:\Plesk\admin\share\pmmcli\pmmcli.py", line 2076, in make_dump
    return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
    File "D:\Plesk\admin\share\pmmcli\pmmcli.py", line 150, in doActivity
    result = self.processor.doActivity()
    File "D:\Plesk\admin\share\pmmcli\pmmcli.py", line 1252, in doActivity
    subprocess = cmd.asyncSpawn()
    File "D:\Plesk\admin\lib\python\subproc.py", line 292, in asyncSpawn
    keepStderr = keepStderr)
    File "D:\Plesk\admin\lib\python\subproc.py", line 73, in __init__
    self.__forkexec()
    File "D:\Plesk\admin\lib\python\subproc.py", line 127, in __forkexec
    self.__process = subprocess.Popen(self.__get_cmd(), stdin = _stdin , stdout = self.__stdout, stderr = self.__stderr, env = self.__env, universal_newlines = True)
    File "D:\Plesk\admin\lib\python\compat\subprocess.py", line 594, in __init__
    errread, errwrite)
    File "D:\Plesk\admin\lib\python\compat\subprocess.py", line 816, in _execute_child
    startupinfo)
    WindowsError: [Error 2] The system cannot find the file specified

    4584: 2013-09-28 09:01:05,668 INFO Outgoing packet:
    <?xml version="1.0" encoding="UTF-8"?>
    <response>
    <errcode>1001</errcode>
    <errmsg>[Error 2] The system cannot find the file specified</errmsg>
    </response>


    Is there anything I can do to resolve this?

    Regards

    Paul
     
Loading...