Backup Error (XML) - cant make Backups

[xeomueller]

I open a new thread, course its a problem in Plesk 11.

I made a fresh Plesk 11.0.9 install on CloudLinux 6.3.

I migrated my websites from Plesk 9 and I disabled the ssl legacy mode in plesk 11...

Everything works fine. BUT:

I cant make any backup. I always get this error:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2012-07-12-091836.135/migration.result">
<object name="4gamer.org" type="domain">
<message id="4a14f0c4-9e39-4b7a-847f-8250dc285e2e" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli:arseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1205
main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2012-07-12-091836.135') called at /usr/local/psa/admin/bin/plesk_agent_manager line 672
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 405
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x31aa778)', 'HASH(0x31a9f68)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 681
main:erform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2012-07-12-091836.135', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1279
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x1eef8e0)', 'HASH(0x1eef9b8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1288
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1290.
</description>
</message>
<message id="3d8720a9-2c5d-4f17-8df7-3e6c55d70e03" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
</object>
</execution-result>

I already checked http://kb.parallels.com/en/113474

my conf file:

# Backups directory
DUMP_D /var/lib/psa/dumps
DUMP_TMP_D /tmp

there are no "". So i guess everything is right. The /tmp folder exists. enough space!

I tried backup just email configuration + emails => the backup works!

I tested different accounts. Important to know: I also get the error, when i backup just the domain configuration!

 

[nevakee]

Same problem.
One customer only has the problem. All other customers, it works.

/etc/psa/psa.conf looks good.

psa v11.0.9_build110120608.16 os_Debian 6.0

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/opt/psa/PMM/sessions/2012-07-14-132957.607/migration.result">
<object name="domain.tld" type="domain">
<message id="7dd15f38-dbde-4f03-80a1-39b72be134fa" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="8d6cb527-293c-47b8-8774-d6cd7cc27cf4" severity="error" code="msgtext">
<description>Invalid dump file name ''. Cannot determine backup prefix.</description>
</message>
<message id="561fdaac-5ec5-40c9-8ece-1d4b55d8153c" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /opt/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli:arseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /opt/psa/admin/bin/plesk_agent_manager line 1205
main::checkDump('/var/lib/psa/dumps', '', '/opt/psa/PMM/sessions/2012-07-14-132957.607') called at /opt/psa/admin/bin/plesk_agent_manager line 672
main::__ANON__() called at /usr/share/perl5/Error.pm line 416
eval {...} called at /usr/share/perl5/Error.pm line 408
Error::subs::try('CODE(0x33cb598)', 'HASH(0x333a3e0)') called at /opt/psa/admin/bin/plesk_agent_manager line 681
main:erform('verbose', 4, 'owner-type', 'reseller', 'split-size', undef, 'session-path', '/opt/psa/PMM/sessions/2012-07-14-132957.607', 'description', ...) called at /opt/psa/admin/bin/plesk_agent_manager line 1279
main::__ANON__() called at /usr/share/perl5/Error.pm line 409
eval {...} called at /usr/share/perl5/Error.pm line 408
Error::subs::try('CODE(0x3138350)', 'HASH(0x3138428)') called at /opt/psa/admin/bin/plesk_agent_manager line 1288
main::main() called at /opt/psa/admin/bin/plesk_agent_manager line 1290.
</description>
</message>
<message id="1445709f-43dc-41a8-8cff-9907a5ee9fb2" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
</object>
</execution-result>

 

[xeomueller]

Did you migrate your customer from another plesk version?

 

[nevakee]

I started with Plesk 10 and then only updates.

The error message is the same.

 

[AlvinCharles]

Same issue scheduled backups stopped

I can make manual backups. but since upgrading to 11 every scheduled backup has stopped.

 

[xeomueller]

The backup works since the Parallels Plesk Panel 11.0.9 Update #6

thx. my problem is solved!