Backup Failed to pack files

[onlinesolutions]

All my backups fail with similar error messages as seen below.

What is the issue here? I am on: Parallels Plesk Panel v11.5.30_build115130628.18 os_SuSE 12.2

Failed to pack files backup_XXXXX.com_user-data_1307102225 in /var/lib/psa/dumps/domains/XXXXX.com [ 9716111360 bytes free of 10568923136 bytes total on mount point 0]

Error: hosting "XXXXX.com"

/bin/tar: support/storage/import: Cannot stat: Permission denied
/bin/tar: support/storage/attachments: Cannot stat: Permission denied
/bin/tar: support/storage/_version: Cannot stat: Permission denied
/bin/tar: support/storage/mail: Cannot stat: Permission denied
/bin/tar: support/storage/tmp: Cannot stat: Permission denied
/bin/tar: support/storage/plugins: Cannot stat: Permission denied
/bin/tar: support/storage/.gitignore: Cannot stat: Permission denied
/bin/tar: Exiting with failure status due to previous errors

 

[MargaritaK]

hello!

Could you please attach result of
#ls -la support/storage/import
command.
It can help to understand the reason of error.

 

[onlinesolutions]

Here is the output:

total 16
drwxrwxr-- 4 wwwrun www 4096 Jul 3 21:59 .
drwxrwxr-- 7 wwwrun www 4096 Jul 3 23:48 ..
drwxrwxr-- 2 wwwrun www 4096 Jul 3 21:59 fail
drwxrwxr-- 2 wwwrun www 4096 Jul 3 21:59 new

 

[MargaritaK]

Thank you, it's the known issue and will be fixed at one of the future MUs. now we can't backup files owned by apache correctly.
As a workaround I can suggest you to change owner of this content using next scheme:
0770 apache:apache ==>> 0770 sysuser:apache
and then perform backup task again.

 

[onlinesolutions]

Backup is like an insurance. One reason why I moved from 10.4. to 11.5 is the encrypted backup function. I cannot change the settings and I have a few other domains that will save the files with the same user. They don`t work either of course. Do you know when this will be fixed? It's a big risk not being able to backup the data.

 

[MargaritaK]

Unfortunately I can not give more precise information. We are working on it.