Backup link unavailable

[Diatodan]

Hi,
I cannot find the backup link in the panel.
I have checked that the permission for backing up is set to "on" for the subscription. However, when I look under "account" (subscription panel) I cannot find "Back Up My Account and Websites". I cannot find the global backup link either.

Any help with this issue would be great.

Thank you

 

[LennieC]

It's located

I had the same prob and still having probs with actual ftp backups but on any customer control panel, Under Web Sites and Domains click the >>More.

Cheers, Len

 

[Diatodan]

Still can't find the link

Hi,

Sorry, but I still can't find the link !

See attached screenshot...

Any ideas ?

Cheers,
Daniel

 

[IgorG]

Do you have psa-backup-manager in Server Components at least?

 

[LennieC]

I am having a problem with ftp backups. They will dump but not upload to ftp location. Below is the failure message received. (This started when I went to 10.1)

:<?xml version="1.0" encoding="UTF-8"?><execution-result status="error"><object name="trestaurant" type="account"><message severity="error" code="msgtext">'undef' password passed to makePasswordNode. Set to empty</message></object><object name="backup" type="backupowner"><message severity="error" code="msgtext">Can't upload file '/var/lib/psa/dumps/Full_Auto_Server_info_1011200319.xml.tar' to ftp</message></object><object name="backup" type="backupowner"><message severity="error" code="msgtext">The dump have been made successfully but can not be imported to FTP due to errors above.</message></object><object name="backup" type="backupowner"><message severity="error" code="msgtext">The dump 'Full_Auto_Server_info_1011200319.xml' have been leaved at repository '/var/lib/psa/dumps'. Please export it manually</message></object><object name="backup" type="backupowner"><message severity="error" code="msgtext">Runtime error: Export dump to FTP failed at /usr/local/psa/admin/bin/plesk_agent_manager line 703.</message></object></execution-result>

Any help resolving this would be GREATLY APPRECIATED...

 

[Diatodan]

Yep, that was the problem. Sorry about that.

 

[fuleranb]

Unable to manage backups on the client

Do you have psa-backup-manager in Server Components at least?

hello,

Since I switched to version 10.0.1 I can no longer administer the backups on the client: In the control panel to the customer at the tab "Account" I have nothing on the administration of backup (see screenshot).

Yet the backups continue to run every night but our FTP backup has changed so that the hard drive fills and blocks the sites (mysql).

Thank you to tell me how to run backups on the client (the same command line).

Benoit