Backup Manager not showing backups

[vnchristina]

The 'Backup Manager' seems to create the backups without trouble. The show up in /var/lib/psa/dumps/clients/. I can see them when logged into the the Plesk interface as 'admin' but when I log in with a client's username, their backups do not show up. I have made sure the domains have privileges to create and manage backups, but that didn't make a difference.

Is anyone else having this problem also?

 

[vnchristina]

I forgot to mention that the 'Server Repository' tab is completely missing in the domain's view. Also, if I click to set up an FTP repository, then cancel it, the backups show up, but on the FTP Repository tab. It doesn't seem to make a difference if the backup was created by admin or as the user.

I've tried removing it, then reinstalling the package. This didn't make a difference though.

dpkg -r psa-backup-manager
apt-get install psa-backup-manager

Anyone have any other ideas?

 

[Nataliya Zagr]

Hello,

Please, make sure that you have enabled the needed option at the following path:

Home > Domains > domain_name > Domain administrator access

Allow backing up and restoring data and use:
- Server repository
- Personal FTP repository

Also please, run the following utility to reconfigure the vhost:

> /usr/local/psa/admin/bin/websrvmng --reconfigure-vhost --vhost-name=the_domain_name

 

[vnchristina]

Nataliya,

Thanks for your reply. I tried these steps as well, but we're still seeing the same problem. As a workaround, we've set up the FTP repository and used the settings on the server so the backups are still stored with the other user data.

Hello,

Please, make sure that you have enabled the needed option at the following path:

Home > Domains > domain_name > Domain administrator access

Allow backing up and restoring data and use:
- Server repository
- Personal FTP repository

Also please, run the following utility to reconfigure the vhost:

> /usr/local/psa/admin/bin/websrvmng --reconfigure-vhost --vhost-name=the_domain_name