Question BACKUP problem between two obsidian version

[alexk345]

Server operating system version

linux

Plesk version and microupdate number

Plesk Obsidian 18.0.62.2

i have alma linux 8 in current host. so i thought i restore it in amazon lightsail for testing.

it do not work at all. What the hell. I thought plesk to plesk should be breeze.


current host
Product version: Plesk Obsidian 18.0.58.2
OS version: AlmaLinux 8.10 x86_64
Build date: 2024/01/23 15:00



amazon lightsail
Product version: Plesk Obsidian 18.0.62.2 OS version: Ubuntu 22.04 x86_64

Anyone have experience? restoring from backup file?

 

[Martin Dias]

What is not working? What issues you having? Any details at all?

 

[alexk345]

Warning: The uploaded backup file (backup_testdomain.com_2409060719.tar) was modified, corrupted, created on another server or in an older Plesk version that does not support signing of backups. Before restoring data from this backup file, make sure you can trust the source of this file.

After upload it do not add to list of back up to restore.

That is where i am stuck

 

[alexk345]

I unchecked the checkbox "Upload backup files without a valid signature "
Error: Unable to upload the backup file (backup_testdomain_2409060719.tar). The file was modified, corrupted, created on another server or in an older Plesk version that does not support signing of backups. If you trust this backup, then select the "Upload backup files without valid signatures" option and repeat uploading.

 

[alexk345]

Above "checked the checkbox "Upload backup files without a valid signature " uploaded file in testdomain directory unzipped form. Issue is its not listed in backup so i cant restore. I dont know how to move forward. i thought you can backup and restore among all obsidian. Very weird.

 

[alexk345]

Chat gpt asked me to run this command

1. Step 3: Check Backup
   [1:10 PM]
   IntegrityBefore proceeding further, use any necessary tools to verify the integrity of the backup file to ensure it's not corrupted. This can be done using common Linux tools like tar for inspecting the .tar file.
   
   tar -tf backup_fastbuy.com_2409060719.tar
   ​

   
   
   
   
   =================================================================================

ubuntu@gracious-maxwell:~$ tar -tf backup_testdomain.com_2409060719.tar
backup_user-data_2409060719.tzst
backup_conf_2409060719.tzst
backup_apache-files_2409060719.tzst
backup_pd_2409060719.tzst
backup_statistics_2409060719.tzst
backup_domainmail_2409060719.tzst
backup_privatekey_2409060719.tzst
.discovered/backup_info_2409060719/props
.discovered/backup_info_2409060719/cid_user-data
.discovered/backup_info_2409060719/cid_apache-files
.discovered/backup_info_2409060719/cid_domainmail_8
.discovered/backup_info_2409060719/status_OK
.discovered/backup_info_2409060719/object_index
.discovered/backup_info_2409060719/dumpresult_SUCCESS
.discovered/backup_info_2409060719/profile.log
backup_info_2409060719.xml
dump-header
dump-index
archive-index
ubuntu@gracious-maxwell:~$

 

[alexk345]

Also found this import.log in plesk

===================================================================

[2024-09-06 20:06:39.928|72360] INFO: pmm-ras started : /opt/psa/admin/bin/pmm-ras --import-file-as-dump --objects-tree-file=/opt/psa/tmp/bolVnbSW1 --dump-file-specification=/tmp/budedLJgZ/backup_testdomain.com_2409060719.tar --dump-storage=/var>
[2024-09-06 20:06:39.928|72360] INFO: Repository '/tmp/budedLJgZ/': Initializing...
[2024-09-06 20:06:39.928|72360] INFO: Repository '/tmp/budedLJgZ/': Initialized
[2024-09-06 20:06:39.928|72360] INFO: Repository '/var/lib/psa/dumps/': Initializing...
[2024-09-06 20:06:39.928|72360] INFO: Repository '/var/lib/psa/dumps/': Initialized
[2024-09-06 20:06:39.929|72360] INFO: Repository '/var/lib/psa/dumps/': Import from /tmp/budedLJgZ/backup_testdomain.com_2409060719.tar
[2024-09-06 20:06:39.929|72360] INFO: Repository '/var/lib/psa/dumps/pmm-repo-icon-all-UCKjv2': Initializing...
[2024-09-06 20:06:39.929|72360] INFO: Repository '/var/lib/psa/dumps/pmm-repo-icon-all-UCKjv2': Initialized
[2024-09-06 20:06:39.938|72360] INFO: Read 10485760 bytes from the end of the dump
[2024-09-06 20:06:39.949|72360] INFO: Found archive meta
[2024-09-06 20:06:39.960|72360] INFO: Found blocks signatures
[2024-09-06 20:06:40.196|72360] INFO: VerifyError Signature is wrong [common/plesk-utils/PMM/backup_sign_lib/backup_sign.cpp:VerifyError]
void plesk::verifyDumpFile(const std::string&, const Digest&, const std::string&)
[2024-09-06 20:06:40.196|72360] INFO: Blocks sign is not valid
[2024-09-06 20:06:40.200|72360] INFO: Import dump files.
[2024-09-06 20:06:40.200|72360] INFO: Unable to find sign for an entry backup_user-data_2409060719.tzst
[2024-09-06 20:06:40.709|72360] INFO: Unable to find sign for an entry backup_conf_2409060719.tzst
[2024-09-06 20:06:40.709|72360] INFO: Unable to find sign for an entry backup_apache-files_2409060719.tzst
[2024-09-06 20:06:40.709|72360] INFO: Unable to find sign for an entry backup_pd_2409060719.tzst
[2024-09-06 20:06:40.709|72360] INFO: Unable to find sign for an entry backup_statistics_2409060719.tzst
[2024-09-06 20:06:40.709|72360] INFO: Unable to find sign for an entry backup_domainmail_2409060719.tzst
[2024-09-06 20:06:40.729|72360] INFO: Unable to find sign for an entry backup_privatekey_2409060719.tzst
[2024-09-06 20:06:40.729|72360] INFO: Unable to find sign for an entry .discovered/backup_info_2409060719/props
[2024-09-06 20:06:40.730|72360] INFO: Unable to find sign for an entry .discovered/backup_info_2409060719/cid_user-data
[2024-09-06 20:06:40.730|72360] INFO: Unable to find sign for an entry .discovered/backup_info_2409060719/cid_apache-files
[2024-09-06 20:06:40.730|72360] INFO: Unable to find sign for an entry .discovered/backup_info_2409060719/cid_domainmail_8
[2024-09-06 20:06:40.730|72360] INFO: Unable to find sign for an entry .discovered/backup_info_2409060719/status_OK
[2024-09-06 20:06:40.731|72360] INFO: Unable to find sign for an entry .discovered/backup_info_2409060719/object_index
[2024-09-06 20:06:40.731|72360] INFO: Unable to find sign for an entry .discovered/backup_info_2409060719/dumpresult_SUCCESS
[2024-09-06 20:06:40.731|72360] INFO: Unable to find sign for an entry .discovered/backup_info_2409060719/profile.log
[2024-09-06 20:06:40.731|72360] INFO: Unable to find sign for an entry backup_info_2409060719.xml
[2024-09-06 20:06:40.733|72360] INFO: ArchiveStreamReader::GetNextTarEntry. Error 7. Entry name is empty
[2024-09-06 20:06:40.733|72360] INFO: Repository '/var/lib/psa/dumps/pmm-repo-icon-all-UCKjv2': Get info from .discovered/backup_info_2409060719/props
[2024-09-06 20:06:40.733|72360] INFO: Repository '/var/lib/psa/dumps/pmm-repo-icon-all-UCKjv2': Put info to .discovered/backup_info_2409060719/props
[2024-09-06 20:06:40.733|72360] INFO: Repository '/var/lib/psa/dumps/pmm-repo-icon-all-UCKjv2': Convert local backup to current Panel version backup_info_2409060719.xml
[2024-09-06 20:06:40.733|72360] INFO: Repository '/var/lib/psa/dumps/pmm-repo-icon-all-UCKjv2': Get all child backups for backup_info_2409060719.xml
[2024-09-06 20:06:40.735|72360] INFO: Repository '/var/lib/psa/dumps/pmm-repo-icon-all-UCKjv2': Put info to .discovered/backup_info_2409060719/status_SIGN-ERROR
[2024-09-06 20:06:40.735|72360] INFO: ENV[LANG]=en_US.UTF-8
[2024-09-06 20:06:40.736|72360] INFO: Executing utility: /opt/psa/admin/sbin/backup_encrypt --encrypt-by-plesk -backup-files-map /tmp/pmm-repo-edf-files-r9BbFf
[2024-09-06 20:06:40.991|72360] INFO: The utility succesfully executed.
[2024-09-06 20:06:40.991|72360] INFO: Repository '/var/lib/psa/dumps/': Get all child backups for domains/testdomain.com/backup_info_2409060719.xml
[2024-09-06 20:06:40.994|72360] INFO: Repository '/var/lib/psa/dumps/': Get info from domains/testdomain.com/.discovered/backup_info_2409060719/storages
[2024-09-06 20:06:40.994|72360] INFO: Repository '/var/lib/psa/dumps/': Put info to domains/testdomain.com/.discovered/backup_info_2409060719/storages
[2024-09-06 20:06:40.994|72360] INFO: Repository '/var/lib/psa/dumps/': Check imported domains/testdomain.com/backup_info_2409060719.xml
[2024-09-06 20:06:40.997|72360] INFO: Repository '/var/lib/psa/dumps/': Create repository index from 18 imported files from 'domains/testdomain.com'
[2024-09-06 20:06:40.997|72360] INFO: Repository '/var/lib/psa/dumps/': Get info from domains/testdomain.com/.discovered/backup_info_2409060719/props
[2024-09-06 20:06:40.997|72360] INFO: Repository '/var/lib/psa/dumps/': Get info from domains/testdomain.com/.discovered/backup_info_2409060719/props
[2024-09-06 20:06:40.997|72360] INFO: Repository '/var/lib/psa/dumps/': Validate backup domains/testdomain.com/backup_info_2409060719.xml
[2024-09-06 20:06:40.997|72360] INFO: Repository '/var/lib/psa/dumps/': Get info from domains/testdomain.com/.discovered/backup_info_2409060719/props
[2024-09-06 20:06:40.997|72360] INFO: Repository '/var/lib/psa/dumps/': Get info from domains/testdomain.com/.discovered/backup_info_2409060719/status_SIGN-ERROR
[2024-09-06 20:06:40.997|72360] INFO: Repository '/var/lib/psa/dumps/': Validate backup (common phase) domains/testdomain.com/backup_info_2409060719.xml
[2024-09-06 20:06:41.024|72360] INFO: Repository '/var/lib/psa/dumps/': Validate backup content domains/testdomain.com/backup_info_2409060719.xml
[2024-09-06 20:06:41.026|72360] INFO: Validate content files backup_domainmail_2409060719.tzst at dir domains/testdomain.com/
[2024-09-06 20:06:41.026|72360] INFO: Validate content files backup_privatekey_2409060719.tzst at dir domains/testdomain.com/
[2024-09-06 20:06:41.026|72360] INFO: Validate content files backup_user-data_2409060719.tzst at dir domains/testdomain.com/
[2024-09-06 20:06:41.027|72360] INFO: Validate content files backup_apache-files_2409060719.tzst at dir domains/testdomain.com/
[2024-09-06 20:06:41.027|72360] INFO: Validate content files backup_pd_2409060719.tzst at dir domains/testdomain.com/
[2024-09-06 20:06:41.027|72360] INFO: Validate content files backup_conf_2409060719.tzst at dir domains/testdomain.com/
[2024-09-06 20:06:41.027|72360] INFO: Validate content files backup_statistics_2409060719.tzst at dir domains/testdomain.com/
[2024-09-06 20:06:41.027|72360] INFO: Repository '/var/lib/psa/dumps/': Put info to domains/testdomain.com/.discovered/backup_info_2409060719/status_OK
[2024-09-06 20:06:41.027|72360] INFO: Repository '/var/lib/psa/dumps/': Get all child backups for domains/testdomain.com/backup_info_2409060719.xml
===============================================================================

 

[alexk345]

As no one replying my next attempt is install alma linux 8 in amazon light sail and install same version of plesk. They problem is if anyone update by mistake old backups wont work again. Downgrade seems not possible. We are literally stuck in this mess

There should be a way if people get stuck without going through whole install for each domain.

 

[alexk345]

I am installing plesk in alma linux 9. if this do not work i will abandon plesk and move to CPANEL once and for all. I was happy when i moved from godaddy and to new hots. Moving was breeze. were up and running in few hours. it was moved from ubunto to alma linux

Now its all problems

 

[alexk345]

Ok i installed alma linux 9 instance and installed plesk 18.0.63.4 but i ran command to install older version but it just skipped it

sh <(curl http://autoinstall.plesk.com/one-click-installer) --select-release-id PLESK_18_0_58

I ran that command and it installed latest instad of the mentioned 18.0.58

Same issue.

==========================================
Warning: The uploaded backup file (backup_testdomain.com_2409060719.tar) was modified, corrupted, created on another server or in an older Plesk version that does not support signing of backups. Before restoring data from this backup file, make sure you can trust the source of this file.
For security reasons, we recommend that you protect data contained in backups. Please go to 'Backup Settings' and update backup security settings.

Upload button end up with above warning with no backup listed.


I am stuck. Anyone have an idea to solve this. Why add new feature without thinking current user of old version of obsidian 18.0.58.2

Let me know if you have any solution?

 

[Maarten]

I would suggest you contact the Plesk Support Team:

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

You can still get Plesk Support if your license does not include Plesk support. It's free for the first month.
Just follow the link to the store and don't forget to cancel it when the issue has been solved.

 

[alexk345]

Now i am installing plesk 18.0.58.2 now. Amazon lightsail dont connect. Some reason plesk service not running. This happen before . i did run some command and it worked but now i forgot

 

[alexk345]

How do i report it as bug? i can restore it in same version but not in new version