Issue Backup problem since Onyx

[Erwan]

Hello,

We have upgraded Plesk 12.5 to Onyx on 5 servers.
For 3, we have now Plesk Backup errors:

The following error occurred during the scheduled backup process:
Runtime error: ack Relais brisé (pipe): write( 13, 'backup_apache-files_1701250004.tgz
' ) at /usr/local/psa/PMM/agents/shared/IPC/Run/IO.pm line 558.
; Encoding::encode: source UTF-8 encoding declared, but invalid UTF-8 sequence occured. Falling back to ISO-8859-1

I tried this: https://support.plesk.com/hc/en-us/articles/213379249

But we have thousand files....

We don't have problem with Plesk 12.5.

An idea? Thank you.

 

[IgorG]

Is this your case - https://talk.plesk.com/threads/plesk-12-server-backup-utf-8-encoding-problem.337874/ ?

 

[Erwan]

Hello Igor,

No, we don't have Contao.
I don't find any message in the website, we have only the email with this:

The following error occurred during the scheduled backup process:
Runtime error: ack Relais brisé (pipe): write( 13, 'backup_apache-files_1701250004.tgz
' ) at /usr/local/psa/PMM/agents/shared/IPC/Run/IO.pm line 558.
; Encoding::encode: source UTF-8 encoding declared, but invalid UTF-8 sequence occured. Falling back to ISO-8859-1

 

[Erwan]

for another server with the same problem, i've for a lot of domains, lines like that:

Warning: hosting "XXXXXXXXXXXX.com"
Hosting on domain XXXXXXXXXXXX.com is skipped from backup due to error: ack Relais brisé (pipe): write( 13, 'clients/XXXX01/domains/XXXXXXXXXXXX.com/backup_logs_1701250104.tgz ' ) at /usr/local/psa/PMM/agents/shared/IPC/Run/IO.pm line 558
...
Warning: domain "YYYYYYYYY.fr"
Mail System on domain YYYYYYYYY;fr is skipped from backup due to error: ack Relais brisé (pipe): write( 13, 'clients/XXXX01/domains/XXXXXXXXXXXX.com/backup_logs_1701250104.tgz ' ) at /usr/local/psa/PMM/agents/shared/IPC/Run/IO.pm line 558
Warning: domain "YYYYYYYYY;fr"
Encoding::encode: source UTF-8 encoding declared, but invalid UTF-8 sequence occured. Falling back to ISO-8859-1
Warning: domain "YYYYYYYYY;fr"
Unable to upload archive clients/YYYYY01/domains/YYYYYYYYY;fr/backup_domainmail_1701250104.tgz to FTP storage: ack Relais brisé (pipe): write( 13, 'clients/XXXX01/domains/XXXXXXXXXX.com/backup_logs_1701250104.tgz ' ) at /usr/local/psa/PMM/agents/shared/IPC/Run/IO.pm line 558
Warning: domain "YYYYYYYYY;fr"
Encoding::encode: source UTF-8 encoding declared, but invalid UTF-8 sequence occured. Falling back to ISO-8859-1
Warning: mysql "YYYYYYY01"
Database YYYYYYY01, type mysql is skipped from backup due to error: ack Relais brisé (pipe): write( 13, 'clients/XXXX01/domains/XXXXXXXXX.com/backup_logs_1701250104.tgz ' ) at /usr/local/psa/PMM/agents/shared/IPC/Run/IO.pm line 558

It's strange because message is for example for domain "YYYYYYYYY.fr" but reference is always about the same domain and file (XXXXXXXXXX.com & backup_logs_1701250104.tgz): write( 13, 'clients/XXXX01/domains/XXXXXXXXXXXX.com/backup_logs_1701250104.tgz ' ).

 

[Erwan]

Anyone? Nobody with the same problem? It's strange that we have this problem with many servers after Onyx update.

 

[IgorG]

I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://support.plesk.com/hc/en-us/requests/new