Backup problem

[Beermonster]

I have a problem with the backup option in my domains, when I go to it I get the following error, I've tried looking for the fix but can't find it anywhere.

ERROR: PleskPMMResponseException
Failed to parse response. Reason: Failed to read data from stream Process output:

0: PMMConnector.php:537
    PMMConnector->getResponse(object of type StreamXMLReader)
1: PMMConnector.php:63
    PMMConnector->getDumpList(object of type PMMDumpsStorageCredentials, object of type PMMObjectSpecification)
2: BackupLocalRepositoryList.php:17
    BackupLocalRepositoryList->fetchBackupLocalRepositoryList()
3: class.cList.php3:99
    cList->fetchList()
4: class.cList.php3:118
    cList->init()
5: backup.abstract-repository.php:46
    __backup__abstract_repository->accessItemsList(string 'GET', NULL null)
6: backup.abstract-repository.php:26
    __backup__abstract_repository->accessItem(string 'GET', NULL null)
7: UIPointer.php:596
    UIPointer->access(string 'GET')
8: plesk.php:38

 

[IgorG]

Check your /var/log/sw-cp-server/error_log log file. There are should be python errors. It looks like that you have broken python and libxml2 packages installation. Try to reinstall them. It should help.

 

[Beermonster]

What command do I use to reinstall? my logs show this

Traceback (most recent call last):
  File "/usr/local/psa/admin/sbin/pmmcli", line 5, in ?
    import pmmcli
  File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 13, in ?
    import pmm_task
  File "/usr/local/psa/admin/share/pmmcli/pmm_task.py", line 18, in ?
    from pmm_api_xml_protocols import TaskStatus, Stopped, Finished, TaskLog, WorkingProgress, Working, S$
ImportError: cannot import name TaskStatusRestore
2011-06-19 11:39:22: (log.c.135) server stopped
2011-06-19 11:39:23: (log.c.75) server started
2011-06-19 11:39:23: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting m$
2011-06-19 11:39:23: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting m$
Traceback (most recent call last):
  File "/usr/local/psa/admin/sbin/pmmcli", line 5, in ?
    import pmmcli
  File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 13, in ?
    import pmm_task
  File "/usr/local/psa/admin/share/pmmcli/pmm_task.py", line 18, in ?
    from pmm_api_xml_protocols import TaskStatus, Stopped, Finished, TaskLog, WorkingProgress, Working, S$
ImportError: cannot import name TaskStatusRestore
2011-06-19 11:43:08: (log.c.135) server stopped
2011-06-19 11:45:28: (log.c.75) server started
2011-06-19 11:45:28: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting m$
2011-06-19 11:45:28: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting m$
Traceback (most recent call last):
  File "/usr/local/psa/admin/sbin/pmmcli", line 5, in ?
    import pmmcli
  File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 13, in ?
    import pmm_task
  File "/usr/local/psa/admin/share/pmmcli/pmm_task.py", line 18, in ?
    from pmm_api_xml_protocols import TaskStatus, Stopped, Finished, TaskLog, WorkingProgress, Working, S$
ImportError: cannot import name TaskStatusRestore
2011-06-20 02:12:52: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Notice:  Undefined variable: local_auth in $
PHP Notice:  Undefined variable: force_auth in /usr/local/psa/admin/htdocs/login_up.php3 on line 145

2011-06-20 02:13:21: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Notice:  Undefined variable: local_auth in $
PHP Notice:  Undefined variable: force_auth in /usr/local/psa/admin/htdocs/login_up.php3 on line 145

 

[IgorG]

You should reinstall these packages with usual method of package manager for your OS - rpm or deb. Use official OS vendor repository. Contact Support Team if you can't do it by yourself.