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Backup problem

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by Beermonster, Jun 19, 2011.

  1. Beermonster

    Beermonster Guest

    0
     
    I have a problem with the backup option in my domains, when I go to it I get the following error, I've tried looking for the fix but can't find it anywhere.

    Code:
    ERROR: PleskPMMResponseException
    Failed to parse response. Reason: Failed to read data from stream Process output:
    
    0: PMMConnector.php:537
        PMMConnector->getResponse(object of type StreamXMLReader)
    1: PMMConnector.php:63
        PMMConnector->getDumpList(object of type PMMDumpsStorageCredentials, object of type PMMObjectSpecification)
    2: BackupLocalRepositoryList.php:17
        BackupLocalRepositoryList->fetchBackupLocalRepositoryList()
    3: class.cList.php3:99
        cList->fetchList()
    4: class.cList.php3:118
        cList->init()
    5: backup.abstract-repository.php:46
        __backup__abstract_repository->accessItemsList(string 'GET', NULL null)
    6: backup.abstract-repository.php:26
        __backup__abstract_repository->accessItem(string 'GET', NULL null)
    7: UIPointer.php:596
        UIPointer->access(string 'GET')
    8: plesk.php:38
    
    
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Oct 27, 2009
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    Check your /var/log/sw-cp-server/error_log log file. There are should be python errors. It looks like that you have broken python and libxml2 packages installation. Try to reinstall them. It should help.
     
  3. Beermonster

    Beermonster Guest

    0
     
    What command do I use to reinstall? my logs show this

    Code:
    Traceback (most recent call last):
      File "/usr/local/psa/admin/sbin/pmmcli", line 5, in ?
        import pmmcli
      File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 13, in ?
        import pmm_task
      File "/usr/local/psa/admin/share/pmmcli/pmm_task.py", line 18, in ?
        from pmm_api_xml_protocols import TaskStatus, Stopped, Finished, TaskLog, WorkingProgress, Working, S$
    ImportError: cannot import name TaskStatusRestore
    2011-06-19 11:39:22: (log.c.135) server stopped
    2011-06-19 11:39:23: (log.c.75) server started
    2011-06-19 11:39:23: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting m$
    2011-06-19 11:39:23: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting m$
    Traceback (most recent call last):
      File "/usr/local/psa/admin/sbin/pmmcli", line 5, in ?
        import pmmcli
      File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 13, in ?
        import pmm_task
      File "/usr/local/psa/admin/share/pmmcli/pmm_task.py", line 18, in ?
        from pmm_api_xml_protocols import TaskStatus, Stopped, Finished, TaskLog, WorkingProgress, Working, S$
    ImportError: cannot import name TaskStatusRestore
    2011-06-19 11:43:08: (log.c.135) server stopped
    2011-06-19 11:45:28: (log.c.75) server started
    2011-06-19 11:45:28: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting m$
    2011-06-19 11:45:28: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting m$
    Traceback (most recent call last):
      File "/usr/local/psa/admin/sbin/pmmcli", line 5, in ?
        import pmmcli
      File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 13, in ?
        import pmm_task
      File "/usr/local/psa/admin/share/pmmcli/pmm_task.py", line 18, in ?
        from pmm_api_xml_protocols import TaskStatus, Stopped, Finished, TaskLog, WorkingProgress, Working, S$
    ImportError: cannot import name TaskStatusRestore
    2011-06-20 02:12:52: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Notice:  Undefined variable: local_auth in $
    PHP Notice:  Undefined variable: force_auth in /usr/local/psa/admin/htdocs/login_up.php3 on line 145
    
    2011-06-20 02:13:21: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Notice:  Undefined variable: local_auth in $
    PHP Notice:  Undefined variable: force_auth in /usr/local/psa/admin/htdocs/login_up.php3 on line 145
    
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Joined:
    Oct 27, 2009
    Messages:
    24,564
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    1,243
    Location:
    Novosibirsk, Russia
    You should reinstall these packages with usual method of package manager for your OS - rpm or deb. Use official OS vendor repository. Contact Support Team if you can't do it by yourself.
     
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