Backup process has failed for domain 'example.com'

[voltaq]

I'm getting this error when I run a dialy backup. I think since I updated to Plesk 7.5.2
I backup to a FTP-server I got.
Does anyone know about this problem?
I saw this problem at another thread. They solved the problem using bash: http://forum.sw-soft.com/showthread.php?s=&threadid=15238
I want to use the backup the normal way.

START LOGGING: Sun Mar 13 04:35:14
 
 Postgres is not configured: all postgres databases will not be dumped.
 
 ===============================================================================
 
 Making backup to STDOUT ...dumping crontab of example_user

Thanks in advance,
voltaq

 

[ppuppy]

I had a similar problem today-here is what happened and what my solution was.

My server had plesk 7.5.1 installed without plesk bu. I tried to install bu. First, I set my mysql admin p/w to 'setup'. and then tried

rpm -Uvh psa-bu-7.5.1-rh9.build75041216.14.i586.rpm

There were messages during that rpm install -specifically when the install script tried to "Generate public/private keys pair for server ...". The messages complained about not being able to connect to mysql.

At that point, I tried a backup via plesk control panel- and I saw the same problem you did. I also noticed that http was now no longer working for the domain [could not load the domain's home page in browser -maybe related to http://forum.sw-soft.com/showthread.php?s=&threadid=22321].

------------------------------------------------
My SOLUTION to your problem:
1) via ssh, I unistalled bu [remember that I have 7.5.1- you have 7.5.2 and I don't know what arch you have]

rpm -e psa-bu-7.5.1

2) I changed mysql admin password to match the plesk admin's password (i.e. NOT 'setup')
3) I reinstalled bu

rpm -Uvh psa-bu-7.5.1-rh9.build75041216.14.i586.rpm

...this time with the right admin pw I did not get an error message when generating keys
------------------------------------------------

Backup now completes successfully from control panel - but http still goes down and does not come back up after backup. [I can get http working again if do "psa stopall", then "mysql start", then "psa startall"- but I sure would like it better if http did not go down]

 

[ppuppy]

A side effect of my solution above is that it took care of another error message. While I was getting the same message voltaq showed in his post above (that message came to me in email with subject "Backup process has failed for domain..."); I also was seeing an error message in /var/log/psadump.2005-03.log

That error message was:
Mar 13 14:50:42 myserver.com psadump: Can't use string ("<?xml version="1.0"?><psa versio") as a symbol ref while "strict refs" in use at /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi/XML/Parser/Expat.pm line 456.

After applying my solution above
a) the email subject now says "Backup process has completed for domain...",
b) no new error messages are appearing in /var/log/psadump.yyyy-mm.log
c) the backup is actually being created now

[the original problem was causing the backup to fail, so it was not even being created]