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Resolved Upload Backup Files Don't work

quentin155

New Pleskian
Server operating system version
windows
Plesk version and microupdate number
18
So I have received a word-press backup file from a friend who wants to change of dev because he had some problems with the actual one.
So he asks him to get a backup file before telling him in case the dev deletes everything because he will be mad.

(I never used Plesk and word-press before but I have the basics in HTML/CSS/JS and Node/Express !)
Now my friend just send me a backup file (I thought it will be a word-press normal file with wp-admin/wp-content/wp-includes (that's what I found when I search for normal directory structure in a WordPress project)) and it looks so strange :

(I change the Id (to 123456789) and the name of the website because I don't know if it's private or not)

the file is named : backup_secret.com_123456789.zip and this is what is inside (i did a dir) :
23/05/2022 13:24 <DIR> .discovered 08/03/2022 19:11 448 archive-index 23/05/2022 13:24 <DIR> backup_domainmail_123456789 23/05/2022 13:25 <DIR> backup_errdocscfg_123456789 23/05/2022 13:13 <DIR> backup_error_docs_123456789 08/03/2022 19:11 58 863 backup_info_123456789.xml 23/05/2022 13:13 <DIR> backup_statistics_123456789 23/05/2022 13:14 <DIR> backup_system_123456789 23/05/2022 13:17 <DIR> backup_user-data_123456879 23/05/2022 13:12 <DIR> databases 08/03/2022 19:11 1 650 dump-header 08/03/2022 19:11 348 078 dump-index

It doesn't look at all like a backup from WordPress I think so I search in the file and I find the Plesk name all over so I figure out it was a Plesk-generated backup (I think it is but I'm not sure).
So I find a docker image of Plesk and I install Plesk in a Container to try using the option of uploading the backup in Home > Tools & Settings > Backup Manager

But when I tried Upload backup files without a valid signature (because I don't know what it is and how it works) it shows the following message :
Error: Unable to upload backup_indenomade.com_2203081847.zip to the server storage: Unable to import the file as dump: Import error: The dump does not nave XML configuration file

But I have in the zip file a backup_info_123456879.xml and I also tried to upload the extract (no zip) file and it fails also ...

I have no idea what to do please help me!
 
Hi,

Instead of trying to upload a Plesk backup zip, you can also use the Site Import extension to import a WordPress site:


Works way easier.
 
Hello maartenv,
Thanks for the answer !
I don't have access to the WordPress site, the only thing I have is the backup file that my friend send me. I can ask him to tell the dev to send a new file but for that, I need to be sure the problem is not from my side. This is why I would like to be sure everything is good in the backup file.
I'm now sure it's a plesk backup file:
<migration-dump agent-name="Plesk.PHP" dump-version="18.0" dump-original-version="18.0" content-included="true" dump-format="panel" ...
I would like to now what is the panel option for the dump-format ? Is it only for a backup of the database ? because this is what i found when i search on google.
I have also find the wp files in D:\website\backup_website.com_123456789\backup_user-data_123456798\httpdocs
I don't know if all the stuff i need is here but I hope so.
I want to move out of plesk and I just want to know if I have everything I need to go on my own way ?
 
Does this help?

 
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