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Resolved Upload Backup Files Don't work

Q

quentin155

New Pleskian
Server operating system version
windows
Plesk version and microupdate number
18
So I have received a word-press backup file from a friend who wants to change of dev because he had some problems with the actual one.
So he asks him to get a backup file before telling him in case the dev deletes everything because he will be mad.

(I never used Plesk and word-press before but I have the basics in HTML/CSS/JS and Node/Express !)
Now my friend just send me a backup file (I thought it will be a word-press normal file with wp-admin/wp-content/wp-includes (that's what I found when I search for normal directory structure in a WordPress project)) and it looks so strange :

(I change the Id (to 123456789) and the name of the website because I don't know if it's private or not)

the file is named : backup_secret.com_123456789.zip and this is what is inside (i did a dir) :
23/05/2022 13:24 <DIR> .discovered 08/03/2022 19:11 448 archive-index 23/05/2022 13:24 <DIR> backup_domainmail_123456789 23/05/2022 13:25 <DIR> backup_errdocscfg_123456789 23/05/2022 13:13 <DIR> backup_error_docs_123456789 08/03/2022 19:11 58 863 backup_info_123456789.xml 23/05/2022 13:13 <DIR> backup_statistics_123456789 23/05/2022 13:14 <DIR> backup_system_123456789 23/05/2022 13:17 <DIR> backup_user-data_123456879 23/05/2022 13:12 <DIR> databases 08/03/2022 19:11 1 650 dump-header 08/03/2022 19:11 348 078 dump-index

It doesn't look at all like a backup from WordPress I think so I search in the file and I find the Plesk name all over so I figure out it was a Plesk-generated backup (I think it is but I'm not sure).
So I find a docker image of Plesk and I install Plesk in a Container to try using the option of uploading the backup in Home > Tools & Settings > Backup Manager

But when I tried Upload backup files without a valid signature (because I don't know what it is and how it works) it shows the following message :
Error: Unable to upload backup_indenomade.com_2203081847.zip to the server storage: Unable to import the file as dump: Import error: The dump does not nave XML configuration file

But I have in the zip file a backup_info_123456879.xml and I also tried to upload the extract (no zip) file and it fails also ...

I have no idea what to do please help me!
 
Hi,

Instead of trying to upload a Plesk backup zip, you can also use the Site Import extension to import a WordPress site:

support.plesk.com

 How to migrate a website from other server to Plesk?

Applicable to: Plesk for Linux Plesk for Windows Question How to transfer one domain from another server to Plesk server? How to migrate WordPress from old Plesk server (or even from servers tha...
support.plesk.com support.plesk.com

Works way easier.
 
Hello maartenv,
Thanks for the answer !
I don't have access to the WordPress site, the only thing I have is the backup file that my friend send me. I can ask him to tell the dev to send a new file but for that, I need to be sure the problem is not from my side. This is why I would like to be sure everything is good in the backup file.
I'm now sure it's a plesk backup file:
<migration-dump agent-name="Plesk.PHP" dump-version="18.0" dump-original-version="18.0" content-included="true" dump-format="panel" ...
I would like to now what is the panel option for the dump-format ? Is it only for a backup of the database ? because this is what i found when i search on google.
I have also find the wp files in D:\website\backup_website.com_123456789\backup_user-data_123456798\httpdocs
I don't know if all the stuff i need is here but I hope so.
I want to move out of plesk and I just want to know if I have everything I need to go on my own way ?
 
Does this help?

Issue - Plesk backups, corrupt?

The warning 'There are data after the end of archive' is normal for Plesk backups. They actually contain additional info after the end of archive. Do you have other errors with 7zip? The above error i was getting in PeaZip, below issue i am getting while using 7zip BackUp Issue
talk.plesk.com talk.plesk.com
 
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