Backup stopped working after installing AfterLogic WebMail Pro_7

[DimitrisG]

I am getting this error after installing the AfterLogic WebMail Pro_7 app on a domain.

I removed the app but AfterLogic still appears in the list of available Webmail options. I am getting the error even after changing all my domains to use Roundcube.

backup_info_1406131330.xml:
Line 423 error: Element 'external-webmail': This element is not expected.

My backups since the day I installed that app are no longer valid.

Any suggestion?

 

[IgorG]

I am getting this error after installing the AfterLogic WebMail Pro_7 app on a domain.

I removed the app but AfterLogic still appears in the list of available Webmail options. I am getting the error even after changing all my domains to use Roundcube.

backup_info_1406131330.xml:
Line 423 error: Element 'external-webmail': This element is not expected.

My backups since the day I installed that app are no longer valid.

Any suggestion?

It looks like that there is some database inconsistency. I suggest you contact Support Team. They will check and fix it directly on your server.

 

[DimitrisG]

It was fixed with 12.0.18 Update #6. Many thanks!