Resolved Backup -> Template_Exception: Can not restart web server

[HelmutF]

Hi!
i have big troubles making planed backups. After backup process the websites are not reachable and i got the following message:


Template_Exception: Can not restart web server: INFO: [Wed Jul 17 01:18:38 CEST 2019]: Service: apache2, Action: start Trying to start service apache2... failed Jul 17 01:18:36 vsrv018 systemd[1]: apache2.service: Failed with result 'start-limit-hit'. Jul 17 01:18:37 vsrv018 systemd[1]: apache2.service: Start request repeated too quickly. Jul 17 01:18:37 vsrv018 systemd[1]: Failed to start The Apache HTTP Server. Jul 17 01:18:37 vsrv018 systemd[1]: apache2.service: Failed with result 'start-limit-hit'. Jul 17 01:18:38 vsrv018 systemd[1]: apache2.service: Start request repeated too quickly. Jul 17 01:18:38 vsrv018 systemd[1]: Failed to start The Apache HTTP Server. Jul 17 01:18:38 vsrv018 systemd[1]: apache2.service: Failed with result 'start-limit-hit'. Jul 17 01:18:38 vsrv018 systemd[1]: apache2.service: Start request repeated too quickly. Jul 17 01:18:38 vsrv018 systemd[1]: Failed to start The Apache HTTP Server. Jul 17 01:18:38 vsrv018 systemd[1]: apache2.service: Failed with result 'start-limit-hit'. WARNING! Some problems are found during start service apache2(see log file: /var/log/plesk/rc_actions.log) Continue... /opt/psa/admin/sbin/pleskrc execution failed: Job for apache2.service failed. See "systemctl status apache2.service" and "journalctl -xe" for details. file: /opt/psa/admin/plib/Service/Driver/Web/Server/Apache.php line: 111 code: 0 Please resolve the errors in web server configuration templates and generate the file again.



Unable to generate the web server configuration file on the host <vsrv018.itserver.at> because of the following errors:

Template_Exception: Can not restart web server: INFO: [Wed Jul 17 01:18:38 CEST 2019]: Service: apache2, Action: start Trying to start service apache2... failed Jul 17 01:18:36 vsrv018 systemd[1]: apache2.service: Failed with result 'start-limit-hit'.

Jul 17 01:18:37 vsrv018 systemd[1]: apache2.service: Start request repeated too quickly.

Jul 17 01:18:37 vsrv018 systemd[1]: Failed to start The Apache HTTP Server.

Jul 17 01:18:37 vsrv018 systemd[1]: apache2.service: Failed with result 'start-limit-hit'.

Jul 17 01:18:38 vsrv018 systemd[1]: apache2.service: Start request repeated too quickly.

Jul 17 01:18:38 vsrv018 systemd[1]: Failed to start The Apache HTTP Server.

Jul 17 01:18:38 vsrv018 systemd[1]: apache2.service: Failed with result 'start-limit-hit'.

Jul 17 01:18:38 vsrv018 systemd[1]: apache2.service: Start request repeated too quickly.

Jul 17 01:18:38 vsrv018 systemd[1]: Failed to start The Apache HTTP Server.

Jul 17 01:18:38 vsrv018 systemd[1]: apache2.service: Failed with result 'start-limit-hit'.


WARNING!

Some problems are found during start service apache2(see log file: /var/log/plesk/rc_actions.log)


Continue...


/opt/psa/admin/sbin/pleskrc execution failed:

Job for apache2.service failed.

See "systemctl status apache2.service" and "journalctl -xe" for details.


file: /opt/psa/admin/plib/Service/Driver/Web/Server/Apache.php

line: 111

code: 0


Please resolve the errors in web server configuration templates and generate the file again.



After rebuilding the webconfig everthing works fine again.

Anyone has an idea?

Thanks, Helmut

 

[IgorG]

I see that you have submitted ticket #179999 to Plesk Support. Ticket processing in progress now.
Please share the solution here when it will be resolved by Plesk Support Team.
Thanks.

 

[HelmutF]

hi!
we added

StartLimitIntervalSec=10
StartLimitBurst=10

/lib/systemd/system/apache2.service

it seems that the problem is fixed - we will monitor that for the next few days.
thanks@plesk support
Helmut