backup utility stops working after upgrading to 8.0

[timur@]

Hi, i'm running plesk on CenOS 4.2 and i've got the following problem after upgrading to 8.0 from 7.5.4 version:

[root@plesk ~]# /usr/local/psa/admin/sbin/backupmng
read("/etc/psa/psa.key") failed
System error 13: Permission denied
read("/etc/psa/psa.key") failed
System error 13: Permission denied
Bad key: read init

System error 13: Permission denied
Bad key: read init

System error 13: Permission denied
backupmng: Error occured during '/usr/local/psa/admin/plib/backup/scheduled_backup.php --dump 14' execution
backupmng: Error occured during '/usr/local/psa/admin/plib/backup/scheduled_backup.php --dump 14' execution
read("/etc/psa/psa.key") failed
System error 13: Permission denied
read("/etc/psa/psa.key") failed
System error 13: Permission denied
Bad key: read init

System error 13: Permission denied
Bad key: read init

System error 13: Permission denied
backupmng: Error occured during '/usr/local/psa/admin/plib/backup/scheduled_backup.php --dump 26' execution
backupmng: Error occured during '/usr/local/psa/admin/plib/backup/scheduled_backup.php --dump 26' execution

How can if fix this ?

 

[timur@]

this problem is not resolved so far

 

[bhelmick]

Just wanted to add to this saying I'm having the exact same problem. I didn't realize that Plesk had stopped making backups completely after I upgraded to 8.0.

I tried doing a CHMOD 444 on psa.key and when I did the error message changed. It repeated the following message for each of my domains: "backupmng: Error occured during '/usr/local/psa/admin/plib/backup/scheduled_backup.php --dump 1' execution"

So something has definately gone wrong in the Plesk 8.0 upgrade regarding the backup tools.

Anyone have an idea on a solution?

 

[bhelmick]

I got a response from support, and quickly I might add.

Vitaly Malakhov said the following:
"Look like corrupted ownership of the file, change key file ownership to
psaadmsaadm, it should help.. We'll check this on our server and
report to developers if it is confirmed.

Thanks."

I ran: chown psaadmsaadm /etc/psa/psa.key

That fixed it. The key was owned by root, so somehow the ownership of the key file changed to that during the update.

Hope this solution helps.