Issue Bakcup restore

[Giuseppe]

Hi all,
after I reinstall cantos 7.3 and plesk 17 I have one error.
The first time that I try to restore the backup, process remain blocked ( you can see the attachment).
How can I remove the "restore backup in process"?
Thanks
Giuseppe

 

[Sergey Prohorov]

Hello, Giuseppe.
Could you send me PM with ouput of the folliwing command. I will try to find root cause of the issue.

/usr/local/psa/admin/bin/pmmcli --get-tasks-list Restore

To remove blocked restore you could use the following commands:

/usr/local/psa/admin/bin/pmmcli --get-tasks-list Restore
/usr/local/psa/admin/bin/pmmcli --stop-task <task-id>

if it will not help you could remove tasks DB and kill main restore process if it still alive:

rm -f /usr/local/psa/PMM/tasks/tasks.db
pkill -9 deployer