big problem need help please

[AdilMes]

hello ,

i have the error " 500 - Internal Server Error" appear when I try to view it in a browser.

My Plesk 11.0.9 control panel running on Centos6 .

All the websites on the server are not working .

log file (/var/log/sw-cp-server) :

2013-04-24 16:05:22: (log.c.166) server started 
/usr/bin/sw-engine-cgi: error while loading shared libraries: libruntime.so: cannot open shared object file: No such file or directory
2013-04-24 16:05:23: (mod_fastcgi.c.2613) unexpected end-of-file (perhaps the fastcgi process died): pid: 2785 socket: unix:/usr/local/psa/tmp/sw-engine.sock-0 
2013-04-24 16:05:23: (mod_fastcgi.c.3353) child exited, pid: 2785 status: 127 
/usr/bin/sw-engine-cgi: error while loading shared libraries: libruntime.so: cannot open shared object file: No such file or directory
2013-04-24 16:05:23: (mod_fastcgi.c.1068) the fastcgi-backend /usr/bin/sw-engine-cgi -c /usr/local/psa/admin/conf/php.ini -d auto_prepend_file=auth.php3 -u psaadm failed to start: 
2013-04-24 16:05:23: (mod_fastcgi.c.1072) child exited with status 127 /usr/bin/sw-engine-cgi -c /usr/local/psa/admin/conf/php.ini -d auto_prepend_file=auth.php3 -u psaadm 
2013-04-24 16:05:23: (mod_fastcgi.c.1075) If you're trying to run your app as a FastCGI backend, make sure you're using the FastCGI-enabled version.
If this is PHP on Gentoo, add 'fastcgi' to the USE flags.

PLEAAASE i need your help !!

 

[IgorG]

Make sure that you have installed platform-runtime package. libruntime.so is a part of this package. For example:

# rpm -qf /usr/local/platform/lib/libruntime.so
platform-runtime-1.0-38.rhel6.x86_64

 

[AdilMes]

thank you for your reply



I think it is not installed, can you give me the command to install it please?

 

[IgorG]

For 32bit Centos6:
rpm -iVh http://autoinstall.plesk.com/PSA_11...ontrib/platform-runtime-1.0-38.rhel6.i386.rpm

For 64bit Centos6:
rpm -iVh http://autoinstall.plesk.com/PSA_11...trib/platform-runtime-1.0-38.rhel6.x86_64.rpm

 

[AdilMes]

I run the command you gave me, but he told me that the package is already installed .

rpm -ivh platform-runtime-1.0-38.rhel6.x86_64.rpm
Preparation... ########################################### [100%]
paquetage platform-runtime-1.0-38.rhel6.x86_64 already installed