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billing error code

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by Skaterstuff, May 18, 2011.

  1. Skaterstuff

    Skaterstuff Guest

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    ok im still trying to fix a error with the billing script but now when i go to the billing page i get this


    and im trying to fix this

    what i had to do was to turn off sso so i could even get plesk to login so i got that working now billing wont work
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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  3. EugeneL

    EugeneL Regular Pleskian

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    Hi, Skaterstuff

    Just log in into CBM (use link in Panel or go directly to https://<your-domain>:8443/plesk-billing/admin/), go to "System Configuration" section in left menu, find there menu "Administrators" and set up any valid e-mail address in each admin profile. You can even use something like "mailbox@example.com".

    After that everything should be repaired.
     
  4. Skaterstuff

    Skaterstuff Guest

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  5. Skaterstuff

    Skaterstuff Guest

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    that is where im getting this error "Error Report #4dd497d767dd0"
     
  6. EugeneL

    EugeneL Regular Pleskian

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  7. Skaterstuff

    Skaterstuff Guest

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    thanks for ur help

    and i re used this /usr/share/plesk-billing/repair-integration --command=repair-all --idp-url=https://ip:8334 got billing to come back up with no error. now the only thing is i cant login i used the same user and password that i login to plesk with and it says "Authentication failed: invalid username or password specified " so im kinda stuck on this step
     
  8. EugeneL

    EugeneL Regular Pleskian

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    The issue seems to be quite complicated. It's required to access your servers to investigate it. Your can send me your credentials via mail or PM. Or you can contact our Support Team.
     
  9. Skaterstuff

    Skaterstuff Guest

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    ok we used to uninstall # rpm -e plesk-billing

    what is the best way to reinstall it?
     
  10. EugeneL

    EugeneL Regular Pleskian

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    Please use AutoInstaller to install Customer & Business Manager component
     
  11. Skaterstuff

    Skaterstuff Guest

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    i tried it shows that it is installed. as this was the help the support team gave me and now i cant get it to reinstall
     
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