Issue [Bug️] Real-Time Log Monitoring Times Out on Cloudflare

[J.Wick]

Server operating system version

Rocky Linux 8.10

Plesk version and microupdate number

18.0.67

When starting real-time log monitoring, it crashes after 100 seconds, which is Cloudflare's default, and throws a 524 Error.

No matter your rule, it's unpreventable. Even when disabling caching with the orange cloud, going straight to the subdomain IP does not fix it, suggesting it's the origin server.

hosting.domain.net/smb/log-file/browser/id/*

Could anyone possibly suggest a fix?

 

[Sebahat.hadzhi]

If I am not mistaken, as long as your domain/subdomain is routed through Cloudlare's DNS the 100 seconds limit is applied even if your bypass the Cloudflare proxy/pause Cloudflare. To me that sounds like you are hitting the limit rather than product bug with Plesk. Have you checked the server performance?

 

[J.Wick]

If I am not mistaken, as long as your domain/subdomain is routed through Cloudlare's DNS the 100 seconds limit is applied even if your bypass the Cloudflare proxy/pause Cloudflare. To me that sounds like you are hitting the limit rather than product bug with Plesk. Have you checked the server performance?

Server performance is acceptable.

Doing some research, if Plesk were to use Server-Sent Events (SSE) instead of what it currently uses, it would solve this problem. Considering the hosts using Cloudflare, this might be something Plesk Devs want to implement.

 

[Sebahat.hadzhi]

Thank you for your suggestion. I will double-check with our team for the possibility of SSE integration. In the meantime, what I can recommend is to try using the server IP address or the hostname (if the same is not routed through Cloudflare) that should allow you to check the logs in real-time.

 

[J.Wick]

Thank you for your suggestion. I will double-check with our team for the possibility of SSE integration. In the meantime, what I can recommend is to try using the server IP address or the hostname (if the same is not routed through Cloudflare) that should allow you to check the logs in real-time.

Thanks, but that defeats the purpose of using Cloudflare security to protect the server IP. Hope to see a future upgrade.