Can not add domains or any customer after upgrade...

[abdicarcomm]

Hello there,

When I try to add a new customer I got this:

Error Code: 2204 - Unable to update hosting preferences. system user update is failed: Unable to create system user: usermng: PAM password change failed: 24, Failed preliminary check by password service System error 111: Connection refused

I have the same problem in 3 servers with CentOS 5.5 32bits...

I search in all the forums and there is no solution. I tried the http://kb.odin.com/en/1532 and it not works at all...

[root@x /]# /usr/local/psa/pam_plesk_config/pam_plesk_install -f /etc/pam.conf -m /usr/local/psa/pam_plesk/pam_plesk.so -v DEBUG:Loading PAM configuration from (directory="/etc/pam.d", file="/etc/pam.conf")
INFOAM configuration loaded from (directory="/etc/pam.d", file="/etc/pam.conf"). Configuration contains 23 file(s)
DEBUG:calculating changes for 'auth' stacks
DEBUG:initial services: autonomous = set(['other']), commonDict = {'runuser': set(['runuser-l']), 'system-auth': set(['sshd', 'run_init', 'chfn', 'proftpd', 'chsh', 'screen', 'passwd.rpmnew', 'imap', 'pop3', 'su-l', 'newrole', 'remote', 'login', 'postgresql', 'config-util', 'crond'])}
DEBUG:installed dropped: autonomous = set(['other']), commonDict = {'runuser': set(['runuser-l']), 'system-auth': set(['sshd', 'run_init', 'chfn', 'proftpd', 'chsh', 'screen', 'passwd.rpmnew', 'imap', 'pop3', 'su-l', 'newrole', 'remote', 'login', 'postgresql', 'config-util', 'crond'])}
DEBUG:autonomous checkers = {}, autonomous = set(['other'])
DEBUG:commonCheckersDict = {'system-auth': set(['sshd', 'run_init', 'chfn', 'proftpd', 'chsh', 'screen', 'passwd.rpmnew', 'imap', 'pop3', 'su-l', 'newrole', 'remote', 'login', 'postgresql', 'config-util', 'crond'])}, commonDict = {'runuser': set(['runuser-l'])}
DEBUG:autonomous = {}, commonDict = {}
INFO:calculated 1 position(s) to change 'auth' stacks
DEBUG:changes = [('system-auth', 1, 'sufficient')]
INFO:required 'auth' stack(s) modified (in memory)
DEBUG:calculating changes for 'password' stacks
DEBUG:initial services: autonomous = set(['passwd', 'other', 'plesk_usermng_encrypted']), commonDict = {'system-auth': set(['sshd', 'remote', 'chfn', 'su-l', 'newrole', 'run_init', 'login', 'chsh', 'passwd.rpmnew'])}
DEBUG:S3:Traceback (most recent call last):
File "/usr/local/psa/pam_plesk_config/pam_plesk_install.py", line 357, in main
KnownPasswordSetters, KnownNonPasswordSetters)
File "/usr/local/psa/pam_plesk_config/pam_plesk_install.py", line 221, in getPasswordChanges
changes.append((svc, position, pswdCA.getAddStyle(svc, position, confSet)))
File "/usr/local/psa/pam_plesk_config/PAMConfig/analyzers.py", line 265, in getAddStyle
raise NotImplementedError("do know how to deal with atom:\n%s" % (theAtom,))
NotImplementedError: do know how to deal with atom:
password optional pam_plesk.so try_first_pass


CRITICAL:4:some functionality isn't yet implemented
[root@x /]#

What I can do?

10.1.1 with centos 5.5 32bits

 

[IgorG]

Make sure that you have installed passwd package and you have pam config with following content:

# cat /etc/pam.d/passwd
#%PAM-1.0
auth include system-auth
account include system-auth
password include system-auth

 

[abdicarcomm]

What I get is this:

[root@x /]# cat /etc/pam.d/passwd
password required pam_plesk.so try_first_pass
[root@x /]# %PAM-1.0
-bash: fg: %PAM-1.0: no such job
[root@x /]#

Give me more instructions please.

 

[abdicarcomm]

well as I dont have conf file, or pam_plesk.so in the paths of the KB article, i did some research without results...

[root@x /]# cat /etc/pam.d/config-util
#%PAM-1.0
auth sufficient pam_rootok.so
auth sufficient pam_timestamp.so
auth include system-auth
account required pam_permit.so
session required pam_permit.so
session optional pam_xauth.so
session optional pam_timestamp.so
[root@x /]# locate pam.conf
/usr/share/man/man5/pam.conf.5.gz
[root@x /]# cd etc/pam.d
[root@x pam.d]# ls
chfn login plesk_usermng_encrypted run_init su
chsh newrole pop3 runuser su-l
config-util other postgresql runuser-l system-auth
crond passwd proftpd screen
imap passwd.rpmnew remote sshd
[root@x pam.d]# nano passwd
[root@x pam.d]# cd
[root@x ~]# /usr/local/psa/pam_plesk_config/pam_plesk_install -m /usr/local/psa/pam_plesk/pam_plesk.so -v
DEBUG:Loading PAM configuration from (directory="/etc/pam.d", file="/etc/pam.conf")
INFOAM configuration loaded from (directory="/etc/pam.d", file="/etc/pam.conf"). Configuration contains 23 file(s)
DEBUG:calculating changes for 'auth' stacks
DEBUG:initial services: autonomous = set(['other']), commonDict = {'runuser': set(['runuser-l']), 'system-auth': set(['sshd', 'run_init', 'chfn', 'proftpd', 'chsh', 'screen', 'passwd.rpmnew', 'imap', 'pop3', 'su-l', 'newrole', 'remote', 'login', 'postgresql', 'config-util', 'crond'])}
DEBUG:installed dropped: autonomous = set(['other']), commonDict = {'runuser': set(['runuser-l']), 'system-auth': set(['sshd', 'run_init', 'chfn', 'proftpd', 'chsh', 'screen', 'passwd.rpmnew', 'imap', 'pop3', 'su-l', 'newrole', 'remote', 'login', 'postgresql', 'config-util', 'crond'])}
DEBUG:autonomous checkers = {}, autonomous = set(['other'])
DEBUG:commonCheckersDict = {'system-auth': set(['sshd', 'run_init', 'chfn', 'proftpd', 'chsh', 'screen', 'passwd.rpmnew', 'imap', 'pop3', 'su-l', 'newrole', 'remote', 'login', 'postgresql', 'config-util', 'crond'])}, commonDict = {'runuser': set(['runuser-l'])}
DEBUG:autonomous = {}, commonDict = {}
INFO:calculated 1 position(s) to change 'auth' stacks
DEBUG:changes = [('system-auth', 1, 'sufficient')]
INFO:required 'auth' stack(s) modified (in memory)
DEBUG:calculating changes for 'password' stacks
DEBUG:initial services: autonomous = set(['passwd', 'other', 'plesk_usermng_encrypted']), commonDict = {'system-auth': set(['sshd', 'remote', 'chfn', 'su-l', 'newrole', 'run_init', 'login', 'chsh', 'passwd.rpmnew'])}
DEBUG:S3:Traceback (most recent call last):
File "/usr/local/psa/pam_plesk_config/pam_plesk_install.py", line 357, in main
KnownPasswordSetters, KnownNonPasswordSetters)
File "/usr/local/psa/pam_plesk_config/pam_plesk_install.py", line 221, in getPasswordChanges
changes.append((svc, position, pswdCA.getAddStyle(svc, position, confSet)))
File "/usr/local/psa/pam_plesk_config/PAMConfig/analyzers.py", line 265, in getAddStyle
raise NotImplementedError("do know how to deal with atom:\n%s" % (theAtom,))
NotImplementedError: do know how to deal with atom:
password optional pam_plesk.so try_first_pass


CRITICAL:4:some functionality isn't yet implemented
[root@x~]# file pam_plesk.so
pam_plesk.so: ERROR: cannot open `pam_plesk.so' (No such file or directory)
[root@x ~]# file /usr/local/psa/pam_plesk/pam_plesk.so
/usr/local/psa/pam_plesk/pam_plesk.so: ERROR: cannot open `/usr/local/psa/pam_plesk/pam_plesk.so' (No such file or directory)
[root@x ~]# locate pam_plesk.so
/lib/security/pam_plesk.so
[root@x ~]# /usr/local/psa/pam_plesk_config/pam_plesk_install -m /lib/security/pam_plesk.so -v
DEBUG:Loading PAM configuration from (directory="/etc/pam.d", file="/etc/pam.conf")
INFOAM configuration loaded from (directory="/etc/pam.d", file="/etc/pam.conf"). Configuration contains 23 file(s)
DEBUG:calculating changes for 'auth' stacks
DEBUG:initial services: autonomous = set(['other']), commonDict = {'runuser': set(['runuser-l']), 'system-auth': set(['sshd', 'run_init', 'chfn', 'proftpd', 'chsh', 'screen', 'passwd.rpmnew', 'imap', 'pop3', 'su-l', 'newrole', 'remote', 'login', 'postgresql', 'config-util', 'crond'])}
DEBUG:installed dropped: autonomous = set(['other']), commonDict = {'runuser': set(['runuser-l']), 'system-auth': set(['sshd', 'run_init', 'chfn', 'proftpd', 'chsh', 'screen', 'passwd.rpmnew', 'imap', 'pop3', 'su-l', 'newrole', 'remote', 'login', 'postgresql', 'config-util', 'crond'])}
DEBUG:autonomous checkers = {}, autonomous = set(['other'])
DEBUG:commonCheckersDict = {'system-auth': set(['sshd', 'run_init', 'chfn', 'proftpd', 'chsh', 'screen', 'passwd.rpmnew', 'imap', 'pop3', 'su-l', 'newrole', 'remote', 'login', 'postgresql', 'config-util', 'crond'])}, commonDict = {'runuser': set(['runuser-l'])}
DEBUG:autonomous = {}, commonDict = {}
INFO:calculated 1 position(s) to change 'auth' stacks
DEBUG:changes = [('system-auth', 1, 'sufficient')]
INFO:required 'auth' stack(s) modified (in memory)
DEBUG:calculating changes for 'password' stacks
DEBUG:initial services: autonomous = set(['passwd', 'other', 'plesk_usermng_encrypted']), commonDict = {'system-auth': set(['sshd', 'remote', 'chfn', 'su-l', 'newrole', 'run_init', 'login', 'chsh', 'passwd.rpmnew'])}
DEBUG:S3:Traceback (most recent call last):
File "/usr/local/psa/pam_plesk_config/pam_plesk_install.py", line 357, in main
KnownPasswordSetters, KnownNonPasswordSetters)
File "/usr/local/psa/pam_plesk_config/pam_plesk_install.py", line 221, in getPasswordChanges
changes.append((svc, position, pswdCA.getAddStyle(svc, position, confSet)))
File "/usr/local/psa/pam_plesk_config/PAMConfig/analyzers.py", line 265, in getAddStyle
raise NotImplementedError("do know how to deal with atom:\n%s" % (theAtom,))
NotImplementedError: do know how to deal with atom:
password optional pam_plesk.so try_first_pass


CRITICAL:4:some functionality isn't yet implemented
[root@x ~]#

We did a fresh install in another VPS for a client and it works perfectly. The problem was with the upgrade. I have two machines now that can not create domains.

 

[abdicarcomm]

So? No update? No help?

 

[Roehr]

Make sure you have passwd installed.

# yum install passwd

Then make sure /etc/pam.d/passwd contains

#%PAM-1.0
auth include system-auth
account include system-auth
password include system-auth

 

[abdicarcomm]

We got this fix and we wrote an article (in Spanish) with all the related info in http://www.hackingballz.com/articul...ailed-Unable-to-create-system-user/Page1.html

Basically, you should replace the passwd and the system-auth with the configuration that we publish and it will start working. Tested in 3 different servers with those errors and all are working properly.

 

[Smashing]

Hi, I upgrade my plesk from 8.6 to 10.3.1. But I have the same problem. And I am sure that I have installed passwd. And /etc/pam.d/passwd also contains

#%PAM-1.0
auth include system-auth
account include system-auth
password include system-auth

But it still not work properly.