1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Can not reactivate an abo which was automatically closed by system

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by PietroV, Nov 11, 2010.

  1. PietroV

    PietroV Basic Pleskian

    17
    85%
    Joined:
    Nov 3, 2010
    Messages:
    36
    Likes Received:
    0
    Location:
    Munich, Germany
    Can not reactivate an subscription which was automatically suspended by system

    Hi!

    Following problem:
    The system suspended an subscription automaticly, because the limits was reached.
    So, i tried to activate it. But it only says "Error: Cannot activate the subscription, cause the subscription was suspended."

    What i tried?
    I tried:
    Hosting Services -> subscriptions -> choose the subscription -> click on activate

    Then i got the error message: "Error: Cannot activate the subscription, cause the subscription was suspended."

    Any idea?!? How can I reactivate it?

    Thanks!

    Best wishes
    Pietro
     
    Last edited: Nov 11, 2010
  2. PietroV

    PietroV Basic Pleskian

    17
    85%
    Joined:
    Nov 3, 2010
    Messages:
    36
    Likes Received:
    0
    Location:
    Munich, Germany
    I solved the problem without reboot or restarts. If the domain suspended because the domain limits are reached, i got this solution.
    But i don't recommend it to everyone, who have no detail knowledge of handling mysql database!
    here my way (please read till end):

    first thing to do, is to set new limits for the subscription, which are enough to run the subscription, e.g. more webspace or more traffic or allow overuse.

    then:

    then:

    in mysql choose database "psa", then the table "domains".
    edit the domain which is suspended.
    set for:
    In Plesk the domain will show as active, but if you go to domain (www.domain.com), then you will see, it isn't active.
    So now you set in Plesk "suspend" for the subscription.
    So, now it stand again, that the subscription is suspend.
    And nowset "active" in Plesk for the subscription.
    Now the domain work and all was shown correctly in plesk.


    Thats all, now it works with all limits correctly.
     
    Last edited: Nov 11, 2010
  3. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,557
    Likes Received:
    1,242
    Location:
    Novosibirsk, Russia
    As a workaround you can try to enable these suspended subscriptions via CLI:

    /usr/local/psa/bin/domain --webspace-on <susbcription-name>
     
  4. PietroV

    PietroV Basic Pleskian

    17
    85%
    Joined:
    Nov 3, 2010
    Messages:
    36
    Likes Received:
    0
    Location:
    Munich, Germany
    Oh... things good. I'll try it next time.
    Thanks Igor for reply!

    Best wishes
    Pietro
     
Loading...