Question Cannot access Plesk Web Pro Edition

[ferguson1951]

Hello.
I am a newbie, so please be patient.
I get a window trying to access Plesk Web Pro Edition that asks me for username and password.
But when I bought the Edition I was not asked for username and password. I did not have to have one.
How can I solve this problem?
Thanks a lot and best regards

 

[IgorG]

If you have root ssh access to your server, use a one-time login link to log in to Plesk without a password. To generate a one-time login link:

Run the command:

# plesk login

Copy one of the links and open it in a browser. After that, you can change/create your own admin account in Plesk interface.

 

[ferguson1951]

Thanks a lot.
However, neither of both links work for me.
What else can I try?

 

[AYamshanov]

Hello,

Is your server behind the NAT? Do you know the IP address of your server? I think you know. Looks like you didn't have a problem with the firewall.
There are two ways:
1) If you know root login/password, you can authenticate with this credentials (Logging in to Plesk for the first time)

2) If `plesk login` does not contain valid hostname and valid IP-address, you can try to make correct URL by self (and open it in a browser):
"https://" + <ip-address-of-your-server> ":8443" + <output of command `plesk login -relative-url`>

As an example:
- I have a server with IP 192.0.2.1
- The output of command is "/login?secret=UZ2GvA%2FSl%2F8P2ksNs4RfTEs9c1RNHBDRcuyjfuh2Js8%3D"
- My correct URL is:
https://192.0.2.1:8443/login?secret=UZ2GvA/Sl/8P2ksNs4RfTEs9c1RNHBDRcuyjfuh2Js8=


Could you say how are you deploy Plesk WebPro Edition? Is it pre-installed by Hosting/Cloud provider?

 

[ferguson1951]

Hello,

Is your server behind the NAT? Do you know the IP address of your server? I think you know. Looks like you didn't have a problem with the firewall.
There are two ways:
1) If you know root login/password, you can authenticate with this credentials (Logging in to Plesk for the first time)

2) If `plesk login` does not contain valid hostname and valid IP-address, you can try to make correct URL by self (and open it in a browser):
"https://" + <ip-address-of-your-server> ":8443" + <output of command `plesk login -relative-url`>

As an example:
- I have a server with IP 192.0.2.1
- The output of command is "/login?secret=UZ2GvA%2FSl%2F8P2ksNs4RfTEs9c1RNHBDRcuyjfuh2Js8%3D"
- My correct URL is:
https://192.0.2.1:8443/login?secret=UZ2GvA/Sl/8P2ksNs4RfTEs9c1RNHBDRcuyjfuh2Js8=


Could you say how are you deploy Plesk WebPro Edition? Is it pre-installed by Hosting/Cloud provider?

Thanks a lot.
My assumption is that I am doing something wrong. The problem is, I have been looking into many tutorials since yesterday but I find them either too complicated or too old. What I have managed to do so far is:
(1) download and install Plesk Onyx on Ubuntu 14.04 following Plesk's tutorial and giving command lines thru the Terminal. Plesk Onyx is now installed in my laptop but my problem is that I do not know how to access the console.
(2) I have purchased Plesk Pro Edition, but I do not know if I should have done something else prior to that.
(3) I have tried as you say Login to Plesk for the first time but my laptop does not show any page after trying
https://<host-name-or-IP>:8443

 

[ferguson1951]

Hello,

Is your server behind the NAT? Do you know the IP address of your server? I think you know. Looks like you didn't have a problem with the firewall.
There are two ways:
1) If you know root login/password, you can authenticate with this credentials (Logging in to Plesk for the first time)

2) If `plesk login` does not contain valid hostname and valid IP-address, you can try to make correct URL by self (and open it in a browser):
"https://" + <ip-address-of-your-server> ":8443" + <output of command `plesk login -relative-url`>

As an example:
- I have a server with IP 192.0.2.1
- The output of command is "/login?secret=UZ2GvA%2FSl%2F8P2ksNs4RfTEs9c1RNHBDRcuyjfuh2Js8%3D"
- My correct URL is:
https://192.0.2.1:8443/login?secret=UZ2GvA/Sl/8P2ksNs4RfTEs9c1RNHBDRcuyjfuh2Js8=


Could you say how are you deploy Plesk WebPro Edition? Is it pre-installed by Hosting/Cloud provider?

Hello.
I tried #2 but with no success
As regards your bottom question: alla I can say is that I installed Plesk Onyx 17.5 (I think) manually, thru commands on the Ubuntu terminal.
I don't think it is preinstalled thru provider

 

[IgorG]

I tried #2 but with no success

What sort of exact error messages, etc. do you have here?