Cannot access SiteBuilder2. Couldn't resolve host

[dafer]

I am a customer of Godaddy.com and I have purchased from them an account called Virtual Dedicated Server that come with a Plesk Control Panel.

Under Modules, I can access to Remote Admin for SiteBuilder2, but when I try to check for local SiteBuilder2 installation, I get a message like this:

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StatusCannot access SiteBuilder2 at 'http://sitebuilder.xxxxxx.prod.phx1.secureserver.net/remote_admin/': Couldn't resolve host 'sitebuilder.xxxxxx.prod.phx1.secureserver.net'. Incorrect responce from sitebuilder.
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I have asked to Godaddy for support, saying that they cannot help me, that I must do it through the Swsoft forum.

Can somebody help me?

Thanks in advance!

 

[next-step]

firstly, do you have a SiteBuilder in package?
maybe its not installed

you should create correct A record for sitebuilder.xxxxxx.prod.phx1.secureserver.net adress

you can do it using Plesk -> domain -> dns management

 

[next-step]

also you can have a wrong url
sitebuilder.xxxxxx.prod.phx1.secureserver.net

try to put your domain name there

 

[dafer]

Next_Step I'm using the Module that come with a Plesk Control Panel. What you recommend?

 

[papisss]

same problem

i also have plesk with control panel and module sitebuilder 2.
but i get the same problems., even after changing the dns and domain.
it still says: Incorrect responce from sitebuilder

 

[next-step]

what is exact URL value there?

can you connect that address yourself?

 

[papisss]

i can get in the adress it gives the installation. if i fill in db pass and then do ok it gives error like this:
"Process of installation has come to the end with failure. Database tables have not been created...
Please, check it...
Details see in /usr/local/sitebuilder/log/install.log file."

checked the log file which shows this:
[19-January-2006 21:47:6] Log of installation process
[19-January-2006 21:47:6] Create dirs...........
[19-January-2006 21:47:6] The dir "temp" is created ...Ok
[19-January-2006 21:47:6] The dir "users" is created ...Ok
[19-January-2006 21:47:6] Create config file..........
[19-January-2006 21:47:6] Unlink file "/usr/local/sitebuilder/include/config.php" ..... Ok
[19-January-2006 21:47:6] Process sql-query: USE sitebuilder
[19-January-2006 21:47:6] Result:...... Error: (code=)
[19-January-2006 21:47:6] Error on query >> USE sitebuilder
[19-January-2006 21:47:6] Process sql-query: CREATE DATABASE sitebuilder
[19-January-2006 21:47:6] Result:...... Error: (code=)
[19-January-2006 21:47:6] Error on query >> CREATE DATABASE sitebuilder
[19-January-2006 21:47:6] Create DataBase "sitebuilder"..... fail
[19-January-2006 21:47:6] Create tables...........
[19-January-2006 21:47:6] Process of installation has come to the end with failure. Database tables have not been created... Please, check it...

any idea what i do wrong?

 

[next-step]

it means your sitebuilder is not installed.

you need to put admin login and password in that script so it will have privileges to create databases

 

[papisss]

i fill out the db admin name and password, but then it gives this error.

do i have to fill in these info s on another place??

btw thanks for your help.

 

[next-step]

you can check that you can connect your mysql using that password:
mysql -uadmin -pyourpass

and
create database sitebuilder;
drop database sitebuilder;

if your pass is wrong you can check out /etc/psa/.psa.shadow for correct password

 

[papisss]

if i log in as root i can get connected to mysql.

and if i check on files i see the sitebuilder on the right place, i guess i only as you said have to fill out somewhere the root and password, but dont know where?

for with only the db info isnt enough

 

[noimad1]

Originally posted by papisss
if i log in as root i can get connected to mysql.

and if i check on files i see the sitebuilder on the right place, i guess i only as you said have to fill out somewhere the root and password, but dont know where?

for with only the db info isnt enough

Actually I found another thread that said to use the admin username/password instead of the root and it installed ok then...