Cannot log into Plesk Panel

[Tim_Thompson]

Hi there,
I am by no means a Unix expert but fairly tech savvy and can follow instructions and tech guides.

I have a VPS hosted in the UK by a large ISP and it runs on Ubuntu 10.04.4
I am not sure how to check the Parallels Power Panel version
Parallels Plesk Panel is version 12.0.18

The autoinstaller seems to have updated the Plesk Panel Version recently and I can no longer access it.
I get the error message below in the browser.
"The file /opt/psa/admin/htdocs/index.php is part of Plesk distribution. It cannot be run outside of Plesk environment."

If I check in the Power Panel (which I can still access) it shows that the psa service is stopped even though it is set to autostart, and I cannot manually start it.

I would appreciate some help if possible and can provide any further information/logs as required.

Regards
Tim

 

[Manuel_Caramia]

Try: /usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair
Or these links can help you:
http://kb.odin.com/en/118757
http://talk.plesk.com/threads/nginx-bad-gateway.261367/

 

[trialotto]

@tim,

Given the nature of the information below,

Hi there,
I am by no means a Unix expert but fairly tech savvy and can follow instructions and tech guides.

I have a VPS hosted in the UK by a large ISP and it runs on Ubuntu 10.04.4
I am not sure how to check the Parallels Power Panel version
Parallels Plesk Panel is version 12.0.18

The autoinstaller seems to have updated the Plesk Panel Version recently and I can no longer access it.
I get the error message below in the browser.
"The file /opt/psa/admin/htdocs/index.php is part of Plesk distribution. It cannot be run outside of Plesk environment."

If I check in the Power Panel (which I can still access) it shows that the psa service is stopped even though it is set to autostart, and I cannot manually start it.

I would appreciate some help if possible and can provide any further information/logs as required.

Regards
Tim

try to reboot the VPS first.

If a reboot results in the autostart function starting the Plesk Panel properly, than you have a proper functioning Plesk Panel and a not so proper functioning VPS or ISP.

In the latter case (i.e. a reboot results in Plesk functioning properly), you should contact the ISP (with some adjustment of settings, they can resolve the issue).

Kind regards...

 

[Tim_Thompson]

Reboots have not worked.
The server is so messed up now I have no option to re-image and restore from a plesk backup.
My ISP is next to useless with their support so that is definietley something to consider going forward.
They have reimaged the container and I have a clean VPS and a backup taken from my 'old' VPS using the pleskbackup -server command line option.
The backup data is available to me and I have made a copy in the backup respository on the 'new' server and I can run Plesk Panel and see it.
I can click on it but when I run it I get the following errors and the restore fails.


WARNING: () Cannot restore Domain template Unlimited of Panel administrator: the name 'Unlimited' is already used in Panel by Domain template Unlimited of Panel administrator.
WARNING: () Cannot restore Domain template Default Domain of Panel administrator: the name 'Default Domain' is already used in Panel by Domain template Default Domain of Panel administrator.
WARNING: () Cannot restore Reseller template Default Reseller of Panel administrator: the name 'Default Reseller' is already used in Panel by Reseller template Default Reseller of Panel administrator.

ERROR: () Deployer has been terminated by exception:
Line 2 error: Element 'migration-dump', attribute 'dump-original-version': The attribute 'dump-original-version' is not allowed.
Line 2 error: Element 'os-description', attribute 'mailman-uid': The attribute 'mailman-uid' is not allowed.
Line 2 error: Element 'os-description', attribute 'apache-gid': The attribute 'apache-gid' is not allowed.
Line 2 error: Element 'os-description', attribute 'apache-uid': The attribute 'apache-uid' is not allowed.
Line 2 error: Element 'os-description', attribute 'mailman-gid': The attribute 'mailman-gid' is not allowed.
Line 36 error: Element 'server-id': This element is not expected. Expected is ( content-transport ).
Line 37 error: Element 'include-item': This element is not expected. Expected is one of ( content-file, group-map ).
Line 42 error: Element 'include-item': This element is not expected. Expected is one of ( content-file, group-map ).
Line 42 error: Element 'mail-settings', attribute 'courier-max-connections': The attribute 'courier-max-connections' is not allowed.
Line 42 error: Element 'mail-settings', attribute 'courier-max-connections-per-ip': The attribute 'courier-max-connections-per-ip' is not allowed.
Line 42 error: Element 'outgoing-messages': This element is not expected. Expected is ( external-webmail ).
Line 42 error: Element 'web-settings': This element is not expected. Expected is one of ( ftp-settings, iis-app-pool-global-settings, certificates, interface-preferences, account-templates, sso-settings, application-vault, sb-config, backup-settings, server-preferences ).


Any help would be gratefully received.

Tim