Question Cannot restore fully Wordpress Website

[Colonel36]

Server operating system version

Ubuntu 20.04

Plesk version and microupdate number

Plesk Obsidian18.0.57

Hi
I had issues yesterday and want to restore a backup from Plesk Backup Manager.
When restore, however, I keep getting this message:

WP Toolkit has found WordPress files at the following path:
/var/www/vhosts/example.co.uk/httpdocs
However, it does not seem that this WordPress website is working. Try restoring the website from a backup or cleaning up the redundant files.

I must have spent the whole of yesterday trying to resolve it: with no luck.
Hope someone out there can help.
Thanks in advance.

 

[scsa20]

Have you tried following the steps outline in this help article?

https://support.plesk.com/hc/en-us/articles/12377061031063-WordPress-instances-marked-as-broken-in-Plesk-WP-Toolkit-has-found-WordPress-files-at-the-following-path

 

[Colonel36]

Yes. Many times but with no luck
I'll try again.

 

[Colonel36]

Tried again and get this message?
Scanning for WordPress websites was performed with errors:

• Subscription "raynardandgogol.co.uk": Broken WordPress installation was found in '/var/www/vhosts/raynardandgogol.co.uk/httpdocs' Failed to reset cache for the instance #40: Error: Error establishing a database connection.