Question Cannot restore fully Wordpress Website

[Colonel36]

Server operating system version

Ubuntu 20.04

Plesk version and microupdate number

Plesk Obsidian18.0.57

Hi
I had issues yesterday and want to restore a backup from Plesk Backup Manager.
When restore, however, I keep getting this message:

WP Toolkit has found WordPress files at the following path:
/var/www/vhosts/example.co.uk/httpdocs
However, it does not seem that this WordPress website is working. Try restoring the website from a backup or cleaning up the redundant files.

I must have spent the whole of yesterday trying to resolve it: with no luck.
Hope someone out there can help.
Thanks in advance.

 

[scsa20]

Have you tried following the steps outline in this help article?

https://support.plesk.com/hc/en-us/articles/12377061031063-WordPress-instances-marked-as-broken-in-Plesk-WP-Toolkit-has-found-WordPress-files-at-the-following-path

 

[Colonel36]

Yes. Many times but with no luck
I'll try again.

 

[Colonel36]

Tried again and get this message?
Scanning for WordPress websites was performed with errors:

• Subscription "raynardandgogol.co.uk": Broken WordPress installation was found in '/var/www/vhosts/raynardandgogol.co.uk/httpdocs' Failed to reset cache for the instance #40: Error: Error establishing a database connection.

 

[Sebahat.hadzhi]

Could you please check the wp-config.php file in '/var/www/vhosts/raynardandgogol.co.uk/httpdocs'. There should be a section with the database details (db name, db user, db pass). Please verify if the database defined exists and if you are able to access it with the password defined in the config file. You can do that via the command line with:

mysql -u databaseuser -p databasename

then enter the password in the new prompt.

 

[Colonel36]

Many thanks.
I started from scratch again because the Database had vanished!