Cannot Save Backup after Upgrade

[Andrew_Pa]

Hello, Yesterday I installed Plesk 11.

Everything is fine except the Backup.


I cannot save backups locally. Every time I push the save button at a backup, Plesk ask me to configure "Backup security settings" and ask me If I want Password.

I choose yes I want, I enter a password and re-enter it and then when I click OK, plesk took me at the backup manager screen and nothing happens. Then I push the save button again, Plesk ask me the same question and nothing happens after that.

I tried this by not choosing "Use password protection" but the result is the same.

Please can you help me?

PS :
The schedule backup doesn't work and I found this solution from here (http://forum.parallels.com/showthread.php?t=260889&highlight=backup).

 

[abdi]

The backup should start downloading after confirming whether you want password protected or not. Just make sure you don't have any pop-up blocker in the background, or you don't stop the page from loading fully.

 

[Andrew_Pa]

The backup doesn't start. Every time I push the save button, always appear the password confirmation regardless if I choose YES i want password protection or NO I don't.

I tried with all browser and I have the same results....

 

[Andrew_Pa]

I forgot to mention, that I have the same problem, both in Power user view and Administrator Panel view

 

[Andrew_Pa]

I tried a restart to my server, but I have the same results.

Any ideas will be very helpful.

 

[Andrew_Pa]

Is there way for save the backup to one file from CLI ?

Also I checked

/var/log/sw-cp-server/error_log

and

/usr/local/psa/admin/logs/panel.log

but there is nothing about my problem.

Please it is very important. Any help will be very helpful!

 

[abdi]

Andrew, while you look for a solution to that problem, you can zip up your backup files, move them to your domain /httpdocs folder and download them either through FTP or even http.

The backup files them selves are located in

/var/lib/psa/dumps

 

[Andrew_Pa]

Thank you very much for your answer! The problem is that in the dump folder, there are many backups and folders for the clients or resselers. I would like to save one file with all domains and configuration of my server.

I found a command for that

/opt/psa/admin/bin/plesk_agent_manager export-dump-as-file --dump-file-name /var/lib/psa/dumps/backup_info_1208140131.xml -v --output-file /tmp/yourbackup.tar

but I cannot use it because the folder /opt/psa/ doesn't exist

Do we know how can I use it?

Thank you very much!!!!

 

[abdi]

The new path should be: /usr/local/psa/admin/bin/plesk_agent_manager

Also on the other hand, you can tar all the files in /var/lib/psa/dumps to 1 big file in your httpdocs that you can download. Such as

tar -cf /var/www/vhosts/domain.com/httpdocs/backupfile.tar /var/lib/psa/dumps

or

tar -cf /var/www/vhosts/domain.com/httpdocs/backupfile.tar /var/lib/psa/dumps/*

 

[Andrew_Pa]

Thank you very much for your answer. I give I try for this workaround!

But I found something.

I found the folder

/usr/local/psa/PMM/tmp

I suppose is the temporary folder for the backups? Because inside there are many files from yestarday and today (probably my tries for backup????).

Does it helps this information?

 

[abdi]

That folder temporarily holds backup files before the backup process completes. When its complete then the files are moved to /var/lib/psa/dumps

 

[Andrew_Pa]

Thank you very much for your help!

I can't understand this weird problem. I don't what causes it.

The only I can think is maybe the backup xml cannot run properly. Is there any way to check it? I download the xml file and i check it but I don't see something wrong....

 

[abdi]

Verify Backup Instructions:

http://kb.parallels.com/en/8487
http://kb.parallels.com/en/6080

 

[Andrew_Pa]

I check it and according to this article http://kb.parallels.com/en/6081 , I fix my backups. My backups are validate now from CLI but still I can't download them from Panel....

 

[Andrew_Pa]

I don't believe it.

Finally it works!!!!!! But how???

Since yesterday I give a try to all browsers ( I use firefox ) but I get the same problem.

Before a while a install the latest version of Chrome and... voila! Save locally backup process works perfect!

I also realize that the icons are different in chrome than firefox.

@abdi thank you very much for your time to answer me! But the solution was very simple finally....

 

[abdi]

Alright, that is good to hear and am glad you are finely sorted and its working fine. Stay blessed.