Resolved Cannot update manually, nor install new features (PHP 8)

[Nicola Urbinati]

Server operating system version

Ubuntu 18.04.6 LTS

Plesk version and microupdate number

18.0.46

Hi,

I cannot seem to be able to reach port 8447 for updates/installs, while my firewall and nmap say the port is open.

Is there something I can do to troubleshoot it?

Error is "ERR_CONNECTION_TIMED_OUT"

Thank you very much,

 

[IgorG]

Please check this KB article: https://support.plesk.com/hc/en-us/...s-on-Plesk-for-Linux-ERR-CONNECTION-TIMED-OUT

 

[Nicola Urbinati]

Ok thanks, it actually was cloudflare's proxy, I'll remember it next time I'll have to make a manual update/install.

Thank you very much,

 

[Brian Young]

Ok thanks, it actually was cloudflare's proxy, I'll remember it next time I'll have to make a manual update/install.

Thank you very much,

Hi, Nicola.

Could you let me know how you solved above issue?

I have got the error "ERR_CONNECTION_TIMED_OUT", and I checked the port.

The port opened.

Thanks in advance.

 

[Nicola Urbinati]

Hi Brian,

Sorry for being late.

Running Plesk through cloudflare's proxy (orange DNS) makes some ports closed on their part (among others 8447). You have to disable cloudflare's proxy (grey DNS) on the address you use to manage Plesk (updates).

Best,

 

[mow]

... ooooor you could use the real IP of the server, bypassing cloudflare entirely.

 

[Nicola Urbinati]

@mow yes, that's where I say

You have to disable cloudflare's proxy (grey DNS)

 

[mow]

@mow yes, that's where I say

"disable" and "bypass" are not the same