Cannot use Webmail

[George Thomas]

I have installed a fresh copy of 12.5.30 on Centos 7.1.1503 (Core)‬
All OK except I cannot use webmail

Both Roundcube and Horde confirmed as installed but both cannot be selected in Tools/webmail
No webmail programs display there.

When I try migrating a domain from a server with Horde, Migration manager warns Horde is not installed
CLI confirms it is installed

Any ideas ?

 

[IgorG]

Do you have these components in Server Components listed as Installed?

 

[George Thomas]

Yes both roundcube and psa-horde are listed in server components.
But not in "webmail"

 

[IgorG]

Have you tried

# plesk repair installation

?

 

[George Thomas]

Just ran it
this is probably a clue:-

Upgrade of Roundcube Web Based mail client configs and DB is not required - no previous version
ERROR 1045 (28000): Access denied for user 'horde'@'localhost' (using password: YES)
Trying to reset database user password for 'horde@pool-94-70'... ERROR 1133 (42000) at line 1: Can't find any matching row in the user table
ERROR 1133 (42000) at line 1: Can't find any matching row in the user table

WARNING!
Some problems are found during reset database user password for 'horde@pool-94-70' - database user does not exist.(see log file: /var/log/plesk/install/plesk_12.5.30_repair.log)

Why is it trying to upgrade it ?
This is brand new installation !

 

[George Thomas]

Worse now after running repair

Plesk is completly disabled.

Unable to connect to database: /var/lib/mysql/mysql.sock (Error code: 2002). Please check that database server is started and accessible

Not a brilliant repair tool

 

[George Thomas]

done
ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)
ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)
ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)
ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)
ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)
ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)
===> Fri Dec 18 17:01:35 AEST 2015, args: restart
Trying to start service mariadb... failed
* mariadb.service - MariaDB database server
Loaded: loaded (/usr/lib/systemd/system/mariadb.service; enabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Fri 2015-12-18 17:01:38 AEST; 20ms ago
Process: 3611 ExecStartPost=/usr/libexec/mariadb-wait-ready $MAINPID (code=exited, status=1/FAILURE)
Process: 3610 ExecStart=/usr/bin/mysqld_safe --basedir=/usr (code=exited, status=0/SUCCESS)
Process: 3583 ExecStartPre=/usr/libexec/mariadb-prepare-db-dir %n (code=exited, status=0/SUCCESS)
Main PID: 3610 (code=exited, status=0/SUCCESS)

Dec 18 17:01:36 pool-94-70.gtcnetworking.com systemd[1]: Starting MariaDB database server...
Dec 18 17:01:36 pool-94-70.gtcnetworking.com mysqld_safe[3610]: 151218 17:01:36 mysqld_safe Logging to '/var/log/mariadb/mariadb.log'.
Dec 18 17:01:36 pool-94-70.gtcnetworking.com mysqld_safe[3610]: 151218 17:01:36 mysqld_safe Starting mysqld daemon with databases from /var/lib/mysql
Dec 18 17:01:38 pool-94-70.gtcnetworking.com systemd[1]: mariadb.service: control process exited, code=exited status=1
Dec 18 17:01:38 pool-94-70.gtcnetworking.com systemd[1]: Failed to start MariaDB database server.
Dec 18 17:01:38 pool-94-70.gtcnetworking.com systemd[1]: Unit mariadb.service entered failed state.
Dec 18 17:01:38 pool-94-70.gtcnetworking.com systemd[1]: mariadb.service failed.

WARNING!
Some problems are found during start service mariadb(see log file: /var/log/plesk/psa_service.log)

Continue...

 

[George Thomas]

This is a brand new installation !

 

[IgorG]

Looks like initial installation was not completed successfully.
Contact Plesk Support Team for repairing this broken installation.

 

[George Thomas]

How do you contact Plesk Support?
I tried this
https://cscontact.plesk.com/

and
this
https://www.odin.com/support/request/

No of which have access to Plesk support

Do they actually have any ?

 

[George Thomas]

Can anyone give me a link to Plrsk support that actually works please
I just bought a 6 month license for Plesk 12 and it DOES NOT WORK !

 

[IgorG]

Can anyone give me a link to Plrsk support that actually works please

https://cscontact.plesk.com/form/32/?Product=Plesk

 

[George Thomas]

As a followup to this issue in case any one else has a similar problem:-

I contacted support who were great. But after several hours we mutually agreed to give up and wipe the installation.
Every time they fixed one problem we found another.

The installation was using the on-click-installer which installed 12.5x

I started from scratch with Centos 7 and this time ran the standard installer which allowed me to select 12.x (stable)

After clean install no problems after several days. Even the original webmail problem was solved.

I am a happy camper again!

My suggestion is leave 12.5x alone for a while.