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Cannot write to custom error documents

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by ChrisMK, Jan 20, 2013.

  1. ChrisMK

    ChrisMK New Pleskian

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    The title pretty much says it all. My system specifics are as follows:

    PRODUCT
    Plesk 10.3.1, CentOS 6.3

    PROBLEM DESCRIPTION
    Error message received when attempting to save any file in the error_docs folder after editing the file.

    STEPS TO REPRODUCE
    As above: attempt to save any file in the error_docs folder

    ACTUAL RESULT
    Correct save

    EXPECTED RESULT

    "Error: Unable to edit file //error_docs/internal_server_error.html: filemng failed: filemng: Cannot open destination file '/var/www/vhosts/mydomainname.com//error_docs/internal_server_error.html.Lbko3V'
    System error 13: Permission denied"

    Note the // between mydomainname.com and error_docs - that is not a typo.

    Has anybody encountered the same problem, or have any suggestions. A web-search and forum search did not pull up anything helpful. I submitted a support request to Parallels but after completing a four-stage submission I was informed that my license key, from a reseller, is not associated with a support package.

    Thanks for reading.
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Novosibirsk, Russia
    Affiliate:
    https://plesk.com/?a_aid=59ae552b0731c
    Try to set correct permissions for vhost with help of /usr/local/psa/admin/sbin/vhostmng utility (--help option for details). Also check settings of SELinux.
    And consider possibility for upgrading this very old Plesk version to latest.
     
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