Can't Access Application Vault

[Mike Legg]

When I try to access "Server Management" >> "Tools and Settings" >> "Application Vault" I get the following error -
Internal error: [MySQL][ODBC 3.51 Driver][mysqld-4.1.22-community-nt]Got error 1 from storage engine

Does anyone know what the issue might be?

 

[IgorG]

It seems apsc database is corrupted. I think that only way to resolve the issue is to restore any of the database backup from the location "C:\Program Files (x86)\Parallels\Plesk\MySQL\Backup"
Contact support team if you can't restore it by yourself.

 

[Mike Legg]

Thanks Igor, but I don't have a "Backup" folder under C:\Program Files (x86)\Parallels\Plesk\MySQL\

 

[Mike Legg]

I've found backup scripts on my D drive where the customer data is stored, but they only contain comments eg....

-- MySQL dump 10.9
--
-- Host: localhost Database: apsc
-- ------------------------------------------------------
-- Server version 4.1.22-community-nt

/*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */;
/*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS */;
/*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION */;
/*!40101 SET NAMES utf8 */;
/*!40014 SET @OLD_UNIQUE_CHECKS=@@UNIQUE_CHECKS, UNIQUE_CHECKS=0 */;
/*!40014 SET @OLD_FOREIGN_KEY_CHECKS=@@FOREIGN_KEY_CHECKS, FOREIGN_KEY_CHECKS=0 */;
/*!40101 SET @OLD_SQL_MODE=@@SQL_MODE, SQL_MODE='NO_AUTO_VALUE_ON_ZERO' */;
/*!40111 SET @OLD_SQL_NOTES=@@SQL_NOTES, SQL_NOTES=0 */;

So restoring this wouldn't actually do anything.

 

[Mike Legg]

It seems a re-installation is the only way to get the Application working.

How do I re-install the Application Vault?

 

[Mike Legg]

This is the first time I've ever tried to use the Application Vault (My gut instinct was to avoid it).

I only wanted to use it because I have a client that wants to install DotNetNuke and we've been trying for days to do it manually without any success.

My only solution now is to tell the customer to go to another hosting company that doesn't use Plesk.

 

[IgorG]

Have you tried contact Support Team at least?

 

[Mike Legg]

How much money is that going to cost me?

 

[IgorG]

How much money is that going to cost me?

http://www.parallels.com/store/support/