Can't access updater

[CJZ]

I just went to try and see if there are any updates for Plesk and when I tried to open the updater from the Panel link, it can no longer load. What log file should I be looking at? I am currently running Panel 10.3.1 on Centos 5.

Also I am still having issues with changing my cutomer's PHP handler.

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PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk Panel 10.3.1 Centos 5 Linux 2.6.18-194.26.1.el5xen

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
The current problem is that I cannot switch my customer's PHP handler even though I changed the one in the subscription and synced them. They were restored from my last 10.3.0 install and that install had some glitches in switching them since only a few were running how they should (CGI/FCGI).

Switching the PHP handler in the subscription for the customer and syncing

ACTUAL RESULT
the handler is not updated for the user and their site is running under the original handler

EXPECTED RESULT
should result in the website files being controled by the selected handler for PHP

ANY ADDITIONAL INFORMATION
--I have tried changing the setting and rebooting httpd then the server itself
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[IgorG]

Regarding updater make sure thatyou have not firewalled port 8447

 

[CJZ]

I have not touched my firewall settings and it still has the "Parallels Product Installer" allowed. When trying to access the installer, it times out on https://www.xxx.com:8443/admin/update/product/

I just got an email stating that the installer was updated so I know it is still working in the background.

 

[CJZ]

Additional information:

After running /usr/local/psa/admin/bin/autoinstaller , it replies with "BUSY: Update operation was locked by another update process". I tried rebooting and the same issue occured.

If I reboot and run the autoinstaller from the command line, I can make it through the update process.

Also, I get package dependency problems when running "yum update". I only updated my software using Plesk's updater (apache wouldn't update). Is there a package that Plesk is installing that crashes the updater? (I would guess an issue with the PHP 5.3 install since many of the dependencies begin with PHP53-)

 

[CJZ]

More information.

The following is everything when trying to run a 'yum update':

Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
 * atomic: www5.atomicorp.com
Excluding Packages from Plesk Server Administrator
Finished
Setting up Update Process
Resolving Dependencies
--> Running transaction check
---> Package awstats.noarch 0:6.95-11032115.swsoft set to be updated
---> Package cyrus-sasl-sqlite3.x86_64 0:1.0.1-11032115 set to be updated
---> Package libsepol.i386 0:2.0.36-1.el5.art set to be updated
---> Package libsepol.x86_64 0:2.0.36-1.el5.art set to be updated
---> Package perl-Archive-Tar.noarch 1:1.39.1-2.el5.art set to be updated
---> Package perl-Text-Iconv.x86_64 0:1.2-71.11032115 set to be updated
---> Package php.x86_64 0:5.3.6-5.el5.art set to be updated
---> Package php-cli.x86_64 0:5.3.6-5.el5.art set to be updated
--> Processing Dependency: libedit.so.0()(64bit) for package: php-cli
---> Package php-common.x86_64 0:5.3.6-5.el5.art set to be updated
---> Package php-gd.x86_64 0:5.3.6-5.el5.art set to be updated
--> Processing Dependency: libt1.so.5()(64bit) for package: php-gd
---> Package php-imap.x86_64 0:5.3.6-5.el5.art set to be updated
---> Package php-ioncube-loader.x86_64 1:4.0.5-1.el5.art set to be updated
--> Processing Dependency: php-devel for package: php-ioncube-loader
---> Package php-mbstring.x86_64 0:5.3.6-5.el5.art set to be updated
---> Package php-mysql.x86_64 0:5.3.6-5.el5.art set to be updated
--> Processing Dependency: libmysqlclient.so.16(libmysqlclient_16)(64bit) for package: php-mysql
--> Processing Dependency: libmysqlclient.so.16()(64bit) for package: php-mysql
---> Package php-pdo.x86_64 0:5.3.6-5.el5.art set to be updated
---> Package php-xml.x86_64 0:5.3.6-5.el5.art set to be updated
--> Processing Dependency: php53 >= 5.3.0 for package: php53-sqlite2
--> Processing Dependency: php53 for package: psa-php53-configurator
--> Processing Dependency: php53-cli for package: psa-php53-configurator
--> Processing Dependency: php53-gd for package: psa-php53-configurator
--> Processing Dependency: php53-imap for package: psa-php53-configurator
--> Processing Dependency: php53-mbstring for package: psa-php53-configurator
--> Processing Dependency: php53-mysql for package: psa-php53-configurator
--> Processing Dependency: php53-pdo for package: psa-php53-configurator
--> Processing Dependency: php53-xml for package: psa-php53-configurator
---> Package psa-atmail.noarch 1:1.04-3.el5.art set to be updated
---> Package psa-pear.noarch 0:1.9.1-20100810.11032115 set to be updated
---> Package psa-spf2.x86_64 0:1.2.9-11042710 set to be updated
---> Package spamassassin.x86_64 1:3.2.5-1.el5.art set to be updated
---> Package sw-cp-server.x86_64 0:1.0-7.201106221135.centos5 set to be updated
--> Running transaction check
---> Package libedit.x86_64 0:3.0-2.20090923cvs.el5.art set to be updated
---> Package mysqlclient16.x86_64 0:5.1.57-1.el5.art set to be updated
---> Package php-devel.x86_64 0:5.3.6-5.el5.art set to be updated
--> Processing Dependency: php53 >= 5.3.0 for package: php53-sqlite2
--> Processing Dependency: php53 for package: psa-php53-configurator
--> Processing Dependency: php53-cli for package: psa-php53-configurator
--> Processing Dependency: php53-gd for package: psa-php53-configurator
--> Processing Dependency: php53-imap for package: psa-php53-configurator
--> Processing Dependency: php53-mbstring for package: psa-php53-configurator
--> Processing Dependency: php53-mysql for package: psa-php53-configurator
--> Processing Dependency: php53-pdo for package: psa-php53-configurator
--> Processing Dependency: php53-xml for package: psa-php53-configurator
---> Package t1lib.x86_64 0:5.1.2-2.el5.art set to be updated
--> Processing Dependency: libXaw.so.7()(64bit) for package: t1lib
--> Processing Dependency: libXt.so.6()(64bit) for package: t1lib
--> Running transaction check
---> Package libXaw.x86_64 0:1.0.2-8.1 set to be updated
--> Processing Dependency: libXmu.so.6()(64bit) for package: libXaw
---> Package libXt.x86_64 0:1.0.2-3.2.el5 set to be updated
--> Processing Dependency: libSM.so.6()(64bit) for package: libXt
--> Processing Dependency: php53 >= 5.3.0 for package: php53-sqlite2
--> Processing Dependency: php53 for package: psa-php53-configurator
--> Processing Dependency: php53-cli for package: psa-php53-configurator
--> Processing Dependency: php53-gd for package: psa-php53-configurator
--> Processing Dependency: php53-imap for package: psa-php53-configurator
--> Processing Dependency: php53-mbstring for package: psa-php53-configurator
--> Processing Dependency: php53-mysql for package: psa-php53-configurator
--> Processing Dependency: php53-pdo for package: psa-php53-configurator
--> Processing Dependency: php53-xml for package: psa-php53-configurator
--> Running transaction check
---> Package libSM.x86_64 0:1.0.1-3.1 set to be updated
---> Package libXmu.x86_64 0:1.0.2-5 set to be updated
--> Processing Dependency: php53 >= 5.3.0 for package: php53-sqlite2
--> Processing Dependency: php53 for package: psa-php53-configurator
--> Processing Dependency: php53-cli for package: psa-php53-configurator
--> Processing Dependency: php53-gd for package: psa-php53-configurator
--> Processing Dependency: php53-imap for package: psa-php53-configurator
--> Processing Dependency: php53-mbstring for package: psa-php53-configurator
--> Processing Dependency: php53-mysql for package: psa-php53-configurator
--> Processing Dependency: php53-pdo for package: psa-php53-configurator
--> Processing Dependency: php53-xml for package: psa-php53-configurator
--> Finished Dependency Resolution
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-xml is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-mbstring is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-cli is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-pdo is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-mysql is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53 is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-gd is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53-imap is needed by package psa-php53-configurator-1.6.1-cos5.build1012110525.15.x86_64 (installed)
php53-sqlite2-5.3.2-11041315.x86_64 from installed has depsolving problems
  --> Missing Dependency: php53 >= 5.3.0 is needed by package php53-sqlite2-5.3.2-11041315.x86_64 (installed)
 You could try using --skip-broken to work around the problem
 You could try running: package-cleanup --problems
                        package-cleanup --dupes
                        rpm -Va --nofiles --nodigest
The program package-cleanup is found in the yum-utils package.

 

[CJZ]

This is a *BUMP* due to the fact that this is still an issue. It keeps coming back. After I run the autoinstaller script and do an update to Plesk, it will come back (access web based) but then it will stop working again with the same errors.

Everything has been updated through Plesk and controlled by Plesk.

 

[Jason Kopacko]

I am having the same issues. I really need help with this.